• Report: #965337

Complaint Review: Agent Insider

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  • Submitted: Tue, November 06, 2012
  • Updated: Tue, November 06, 2012

  • Reported By: Tom N. — Auburn New York United States of America
Agent Insider
10850 Gold Center Drive, Suite 250 Rancho Cordova, California United States of America

Agent Insider Agent Insider (A.I.) They charged my credit card w/o permission & then refused to cancel the charge for future services. Rancho Cordova, California

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Good afternoon. I am a self employed insurance agent (one man band) & was purchasing leads from a company called Agent Insider (A.I.). Their phone # is: 866-892-4080 (client services). I originally allowed them to charge my CC, but I terminated my business relationship with them in November, 2011. On 11/01/2012, I looked on my email & they charged me $252.00 for a business listing that they claim I signed up to automatically renew if I didn't call them back in 30 days or some crap. I immediately emailed them back & told them to both cancel this charge + I forbid them to ever charge on my CC again, but they completely ignored my request. I personally called them on 11/02/2012 @ 866-892-4080 & finally spoke to a Brian (in their client services dept). He was a real wise-guy & informed me that I can't get out of this charge. I asked him for a supervisor & he told me that he is one. I asked him who his boss is & his name is Brandon Roshea (X8272). I have called & left Bandon Roshea messages & he doesnt return my phone calls. I told Brian that I don't want his business listing any more, but he refused to cancel my account & wound up charging my credit card on 11/05/2012 anyways. I called my credit card company (Chase- 800-698-0120), back when I discovered this illegal charge on 11/01/2012 (when I first received the email that they are charging my CC) & told them that I want to dispute this charge so I am going through dispute resolution as we speak. I received a call today (11/05/2012), from Chase stating that A.I. did indeed put the charge through my CC anyhow (after I forbid them both on the phone + on my email). Chase is sending the dispute resolution paperwork to me today via the mail to get the process going against A.I. In addition; A.I. is owned by Bank Rate & I cant get a hold of anybody to talk to there either. I am so furious & very frustrated & wondered if you guys could help me please? Thank you very much for any help.

Tom Nolan.

Thomas J Nolan Principal Agent Nolan's Insurance Agency, Inc. 33 William Street, Suite 6A Auburn, NY 13021-3730 Office: (315) 255-0037 FAX: (315) 255-0033 tom.nolan@nolansinsurance.com

This report was posted on Ripoff Report on 11/06/2012 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Agent-Insider/Rancho-Cordova-California-95670/Agent-Insider-Agent-Insider-AI-They-charged-my-credit-card-wo-permission-then-refu-965337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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