- Report: #164998
Report - Rebuttal - Arbitrate
Complaint Review: Agents Travel Network
Agents Travel NetworkInternet U.S.A.
Agents Travel Network ripoff They lied to me, and ripped me off! Internet *EDitor's Suggestions on how to get your money back into your bank account!
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I did agree for the free trial thing, because she told me that NOTHING would be charged from my account. Later when I talked to my husband about the phone call he told me to call them back and cancel right away! So I canceled the very next day, twice on their automatic tellers, and I called and spoke to some guy who was trying to convince me not to cancel, and when I told him that's all I wanted to do, he said," Fine! Bye!" And hung up on me.
Then they charged my account $59.95. After I noticed that I immediatly called them, and told them that I had already canceled, and they still charged me, and they told me that they would send a check out, and it would take 5 to 7 business days.
Well, I waited, and I didn't see the check in the mail for two weeks. I then called back several more times, each of the times I called they told me that there was a check in the mail and it would take 5 to 7 business days. Well, it's been over 2 months now, and still nothing.
I then came across this site, and tried doing what it suggested. Which was to go to the bank, and file a dispute. The bank told me I had to get a report from the police, and then they would have to do something about it, but the bank couldn't give me any of my money back.
When I talked to the cop, and called Agents Travel Network, and spoke to a woman on there, who told him that we needed to contact Mellissa Russell, who is a manager. And the cop told me that this was a civil dispute, and there wasn't much he could do about it, but to call him and let him know how this all went.
The next morning I called and asked for Mellissa Russell, but the person who answered told me that she can't transfer me to a manager. That she had to help me first, and find out my information so she could pull up my account. So I told her my name, phone number, and address... and she looked up my account.
Then she told me that they just sent the Emergency credit loan check out today. I told her, " That's what I've heard so many times!" Then I asked if I could still speak to Mellissa, then she said," You don't need to speak with her because she doesn't do the emergency credits!" So I said," WHO DOES DO THAT THEN?" "Hold on Please!" She said, (in a very annoyed tone of voice.)
Then I guess she transfered me to someone else, and I asked to talk to Mellissa again... This time the lady told me that Sherry brown, (who was talking to the cop) wasn't supposed to tell me to talk to Mellissa Russel and that they would have her call me right when she got into work... Which she never did!
They just tell you what you want to hear to get you off the phone!! Don't ever believe anything they say! I hope people read these before it's too late! I don't care about the money, I just care about what they did to me, and what they are doing to others! This is just not right!!!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 11/17/2005 04:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Agents-Travel-Network/internet/Agents-Travel-Network-ripoff-They-lied-to-me-and-ripped-me-off-Internet-EDitors-Sugges-164998. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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