Agoda Company Fraudulent activities Internet

I made a hotel booking with Agoda. When I got to the hotel they said there was a booking but I was supposed to pay for the room when I got to the hotel and they did not have a King size room either as requested in my booking. At this time, Agoda had already taken payment from my bank account. I called them right there and there and they said they would get back to me once they had spoken with hotel. Needless to say I had to pay again at the hotel because I had no where else to go. Agoda agent of course never called me back. I have called them several times and even sent a copy of bank statement with the payment I made to the hotel. The regular response is we are investigating. This all happened in July, now it is September and they still have not refunded my money. I will definitely be pursuing this further in small claims court. Companies like this really should not be allowed to exist if all they do is try and defraud customers.