• Report: #489927

Complaint Review: Ahmed

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  • Submitted: Fri, September 04, 2009
  • Updated: Mon, February 21, 2011

  • Reported By: AngryOldMan — Telford Internet United Kingdom
Ahmed
66 Great Northway Internet United States of America

Ahmed UK Mobile Store Ordered goods stated to be in stock. Company took money but never despatched goods London, Internet

*REBUTTAL Owner of company: REPLY FROM UK MOBILE STORE

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UK Mobile Store took order for memory chip and on email confirmation said it was in stock. They immediately took money from the card. Two days later they emailed saying goods were despatched.


As the goods had not arrived in two days and they were supposed to be on a premiun next day service I contacted them by email. After the third email sent got a reply blaming the post office.


Mant more emails sent with no response. Rang the contact number and was told that the items had not been sent as they were not in stock. Promised refund and confirmed in email. No money was received.


Rang again after four days and was told another story about not knowing I wanted a refund. Said would do the refund immediately. Retailer sent email confirming that the refund had been done. No money received.


Retailer does not answer emails or the phone


 


This report was posted on Ripoff Report on 09/04/2009 05:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ahmed/internet/Ahmed-UK-Mobile-Store-Ordered-goods-stated-to-be-in-stock-Company-took-money-but-never-de-489927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

REPLY FROM UK MOBILE STORE

AUTHOR: ukmobilestore - (United States of America)

refund was made to the customer and the item was sent out via 1st class recorded mail but royalmail lost the package if this item was lost there was undilivered address but the item did not get returned customer called we refunded asap it would have took 48hours for funds to go back onto customer card
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