First, let me begin with the fact that I am a very experienced "mover" and am very aware of the procedures and pitfalls, but I have never had such a horrendous experience as this move. The company I hired had truck problems and contracted out to Air-1 Moving and Storage. They seemed nice when responding to fill in at the last minute. But the trouble began after they loaded the truck and demanded an additional $650 cash due to "extra items". They then demanded half of the total move in cash or they would not move me. They then demanded a "tip" for the guys working so hard. (Isn't that why we hire them?)
There was very poor communication on when/where my belongings were to arrive. I paid for 30 days storage in Northern California, only to find out later my belongings were first stored in Texas for an undisclosed period of time at an undisclosed location, then they were moved to Los Angeles for an unknown time, at an unknown location, then moved to San Francisco to the company warehouse before being delivered to me.
When my things arrived, the boxes were crushed, torn, broken and missing their inventory tags. The worst is that a California King TempurPedic mattress was missing - and has never been found. In addition, the delivery personnel at first denied I ever had this mattress - even though it was listed as item #1 on the inventory list. In addition, rugs, brooms, tables, garbage cans and other "loose" items were missing. They again demanded cash - but I already had a cashiers check for them; and again, they wanted a "tip".
I have filed the insurance claim forms, providing receipts, etc. To date, all I have ever received is an offer of "$100 in good faith" for my inconvenience which they "are not responsible for".
Whatever you do, never hire this company. I am a single mother trying to start a new life and I could ill afford the devastation this company caused on my life and the theft of so much of my personal property.