• Report: #768182

Complaint Review: Air Around the Clock

  • Submitted: Mon, August 22, 2011
  • Updated: Fri, October 14, 2011

  • Reported By: jspfc — Ft. Lauderdale Florida United States of America
Air Around the Clock
11840 NW 41st Street Coral Springs, Florida United States of America

Air Around the Clock Typical Shady Contractor in the Sunshine State, Coral Springs, Florida

*UPDATE Employee: Air Around The Clock

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I had an issue with my unit freezing up. They came out and replaced the freon and sold us a service contract. They performed the first service and everything seemed fine. About 1 week later we noticed water seeping up through the hard wood floors and called them per our service contract to come out. The service call was supposed to be at no extra charge per the service contract. However when I called I was told this was an "After Hours" call and if the leak was not due to the freon then I would not only have to pay for the service call but I would also have to pay a premium.

I wound up fixing the leak myself but the hardwood floors were ruined. 
Since that time I had been trying to work with them to get the service agreement removed and my money refunded and to get my floors repaired. I was told the fine print said that the contract was non refundable even though it had been less than 30 days and that the wood floors were not their fault.  I was told their paperwork said they came out for a leak in the a/c unit and the guy wasnt sure why the dispatch wouldn't send someone to look at the leak when i called.  He then said I would have seen the leak immediately after not 1 week later.  So he basically said I was making the whole thing up to get my wood flooring repaired.

As you can see they probably tell their dspatchers to advise of fees before they send someone so they can charge you for that.  Then if you dont play their game, they try to make it seem like you are trying to get something for nothing.  Oh and was all done over the phone, they did not even send anyone out to look at the damage afterwards.

I have since filed a complaint with the Better Bussiness Bureau and I will be filing a small claims lawsuit. These people are as shady as it comes. I can only believe the positive comments are from people that work their.

I would definately advise staying away.

This report was posted on Ripoff Report on 08/22/2011 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Air-Around-the-Clock/Coral-Springs-Florida-33065/Air-Around-the-Clock-Typical-Shady-Contractor-in-the-Sunshine-State-Coral-Springs-Flori-768182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Air Around The Clock

AUTHOR: Atcair - (United States of America)

Air Around The Clock has been servicing the a/c needs for consumers throughout the Tri County areas. Our objective is simple, we aim to please.   It is our goal to supply our customers with state of the art equipment and parts. 

Our technicians attend periodic classes to educate and expand  their nowledge and expertise when tending to
the special needs of our homeowners.   A special relationship of trust and comfort is created between our customers and our techs, customer service staff, management and owners.  Our longevity of 30 years has proven our dedication and determination in giving our customers the best possible service we can provide.

Air Around The Clock wants both existing customers and hopeful newcomers to realize we are here 7 days a week offering fair service rates and when needed we also have emergency service.  There are few companies that offer this available service, but Air Around The Clock knows the needs of many especially during our hot summer months and yes, during our cold winter months too.  We have 90 well stocked trucks on road ready to serve you.

Have we ever made a mistake?  The answer is yes, but we will rectify any misjudgments or repair that we may have created.  We have field supervisors available to diagnose any difficult or unusual job. We stand behind all our work with solid guarantees on parts and labor.  Any issues or questions are promptly addressed as positive resolve is a high priority.

Air Around The Clock is not afraid to educate our customers.  We encourage and teach the importance of a/c
maintenance.  Energy saving air conditioners can reduce your electric bills and put those extra dollars back
into your pocket.  In todays stressful times we understand the urgency of saving money and we will do our utmost to help you.

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