- Report: #1049489
Report - Rebuttal - Arbitrate
Complaint Review: Air Maui
Air Maui1 Kahului Airport Rd. #110, Kahului, HI 96732 Kahului,, Hawaii USA
Air Maui Unprofessional and rude. Worst customer service. Ripped off. Kahului Hawaii
*UPDATE Employee ..inside information: in regard to "she is not telling the whole story"
*UPDATE Employee: This comment has no relevance to Air Maui
*UPDATE Employee ..inside information: Air Maui Helicopters
*REBUTTAL Individual responds: I Was There -
*UPDATE Employee: She's Not Telling the Whole Story
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The following is to warn anyone how might deal with customer service at Air Maui. They have zero customer service. Imagine when something goes wrong and you have no other options as to go talk to a manager. And then magic happens: the manager starts shouting at you and accusing you, scolding you like a stupid kid. I have never seen anything like this in the US. Air Maui is the worst.
You are checking in in their hangar at 10:30am to fly around Maui. Firsts, they weigh you and tell you that your extra pounds are no problem and can be accommodated. Then, they charge your card and in 10 minutes tell you that they cannot put you on the flight. You ask for a refund, but they cite a policy that they cannot give you a refund. They shout at you, shoving a printout with policies in your face. After 20 minutes of hysterical rehearsal, they actually may put one of you on the the morning flight. The other person should wait 4 hours to fly to Molokini.
We walked away as any attempt to discuss the situation without drama and find a solution that would work for all of us were useless.
Air Maui is a horrible business. Let me tell it again: AIR MAUI IS A HORRIBLE BUSINESS. Make yourself a favor, choose any competitor. I chose them because I trust Costco, and Costco equals impeccable customer service. I made an expensive and very sad mistake as this flight was for my husband on his birthday.
This report was posted on Ripoff Report on 05/08/2013 09:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Air-Maui/Kahului-Hawaii-96732/Air-Maui-Unprofessional-and-rude-Worst-customer-service-Ripped-off-Kahului-Hawaii-1049489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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