- Report: #449431
Report - Rebuttal - Arbitrate
Complaint Review: Air Parcel Express
Air Parcel Express2315 NW107th Ave Unit M-128 Doral, Florida U.S.A.
Air Parcel Express Sent my cargo to Latvia when the Port of discharge of my cargo was in St. Petersburg Russia Doral Florida
* : Facts regarding Quote and Booking
*REBUTTAL Owner of company: No Scam - On Forwarding To St. Petersburg Specified on Quote and Booking
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On the certificate of cargo insurance from ACIS it states that Voyage to St. Petersburg, Russia .
In case of damage to my cargo a Surveyor in St. Petersburg was to be contacted, but my cargo was sent to another country instead of Russia so this could not be done.
Penta Maritime Agencies Ltd, was contracted to transport my cargo from Riga to Russia, which Air Parcel Express failed to inform me at the time I request that my cargo be sent by ship to a port in St. Petersburg Russia.
This company that unloaded my cargo in Riga did not inform me that one of my crates was damaged on arrival. Also when I confronted this company about the problems and extra cost that I was going to have to pay they threaten my wife twice by telling her that drugs could easily be placed in my cargo.
I was accepted to live in Russia this past year, so the charges by customs for me to bring my household goods to Russia were to be minimal. The fees in Belgorod Russia, by customs was Zero and Storage for the day was half the normal cost, which came to 1291.20 Rubles. This is because I had special documents to live here and became my wife lives in Russia.
Because I had to pay charges in Riga the customs paper work had to be redone again once my cargo came into Russia. So I had to pay for paper work to be redone so that my cargo could be transported from Moscow to Belgorod Russia.
I also could not go through customs in Moscow because the Port of Discharge was in Riga instead of St. Petersburg. The paperwork from Riga also had several mistakes. I had to pay extra for a special transport truck from Moscow to Belgorod.
The trucking cost was 12885.36 Rubles more than needed to be.
Customs paper work in Moscow cost 8114.64 Rubles and storage fees at Moscow Customs cost 15978. Rubles.
Total cost which I would not have had to pay was 36978 rubles if the Port of Discharge would have been in St. Petersburg instead of Riga .
I have been informed ACIS the Cargo Underwriting Agency, that they more than likely will not cover any of the damages to my cargo. I paid a fee of $125 to Air Parcel Express for insurance to cover any damages to my cargo.
This report was posted on Ripoff Report on 05/06/2009 08:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Air-Parcel-Express/Doral-Florida-33172/Air-Parcel-Express-Sent-my-cargo-to-Latvia-when-the-Port-of-discharge-of-my-cargo-was-in-S-449431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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