Air Quality Control Agency installed a radon mitigation system in our home in December 9, 2011. They guaranteed getting our radon levels below 3.9 pci/L and they said they would
get the levels below 1 pci/L if I chose fan max (Pay $195 extra). They
said they are the largest radon company in USA, and will take care their customers,
Based on their promises, we chose them to put a radon system in our home.
We paid extra $195 for the fan max, because we are
using our basement every day, we want the level as low as possible. After they
installed the system, we found out the fan was very noisy(not air flow noise),
and not moving much air out, we ran a carbon radon detection test as they
requested and the results came back higher than 3.9 pci/L, We called them many
many many many times. They said we should let the fan run more time to get
the level down, and they said they can do anything about the noise. My wife and
I even could not sleep because the noise and vibration. After a week, our
digital radon detector (same as they are selling on their website) is
consistently giving higher than 3.9pci/L readings. Then we called them, and
they said the level will go up and down depending on the weather, but they
guaranteed getting the level below 3.9 pci/L, and 1 pci/L with fan max! We had
a big argument on the phone with Matt and Zak, and then they charged us $30 for
a fan speed control to lower noise. We paid extra $195 to get a powerful fan,
now we have to pay another $30 to lower the fan speed! What a joke! When we got
the speed control, we found out it worth no more than $5. Then we called them
again, but they said they cannot do anything more for me, after another huge
argument, they finally send a tech, and said they will charge $149 if the tech cannot
find any problem on the system. The tech came and said there was an error, he
exchanged different fan with no charge. After couple days, we found the new fan
start shaking, and make our house much noisier than the previous fan. The
digital radon detector shows 3.4pci/L, sometimes higher than 4, still much higher
than 1cpi/L as they promised.
We paid around $1000, got a non working system with a shaking noisy fan,
but still have high radon level!!!! They used very thin PVC pipe,
and made a hole in my wood siding, instead the brick wall, I guess the wood
siding is easier to make the hole, the pipe connecting with our wood frame that
makes our whole house noisy!!
We hope this company can contact us and solve this problem.
If you have radon in your home, do not use this company; go with a local
state certified company. I believe that this company is fraudulent.