• Report: #335781

Complaint Review: Airfare.com, Wholesale Travel Center

  • Submitted: Fri, May 30, 2008
  • Updated: Mon, December 03, 2012

  • Reported By:Freeport Texas
Airfare.com, Wholesale Travel Center
5815 Seminary Rd. Falls Church, Virginia U.S.A.

Airfare.com, Wholesale Travel Center Avoid this Wholesale Travel supplier if you want a valid air ticket. They seem to specialized in obtaining money without issuing correct valid air tickets. Falls Church Virginia

*Consumer Comment: Worst Customer Service I Have Ever Seen

*UPDATE Employee: Please contact us

*Consumer Comment: If you've been in business so long,

*UPDATE Employee: Company Response

*UPDATE Employee: Company Response

*Consumer Comment: Similar Experience...very bad service

*Consumer Comment: More Information...

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Like many others before me, I have had a very bad experience with this internet travel supplier. Their only interest is to issue a ticket (any ticket) and get the money. Once they have your money, you are left with nothing but an un-usable ticket.

They have been totally unavailable through their telephone numbers and only reply to emails in curt replies of broken english.

their reply: "it's already done and issued since was booked on May 19 and as we mention before sir airline who owns the planes and they are the only people can fixand if they advice you something from our side to do we don't mind so just get back to us with what they ask

another reply: http://www.airfare.com/ is not travel agency we are whole selers once your ticket and issued and end to you any changes or cancelations is under airlines responsability they own the planes not us they can help you with this matter , please check with them and if they ask for anything we can do please let us knowthanks.

Lengthy discussion with the airlines prove that airfare.com does indeed act as a 'travel agent" and only the travel agent can alter the ticket - not the airline.

All telephone lines to this company result in recorded message and long hold times with no-one answering the telephone.

Dms
Freeport, Texas
U.S.A.

This report was posted on Ripoff Report on 05/30/2008 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Airfarecom-Wholesale-Travel-Center/Falls-Church-Virginia-22041/Airfarecom-Wholesale-Travel-Center-Avoid-this-Wholesale-Travel-supplier-if-you-want-a-va-335781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Worst Customer Service I Have Ever Seen

AUTHOR: Anonymous - (United States of America)

My wife and I bought two tickets to Brazil for 2k back in May. I took a new a new job in July and now have less vacation time to spend and need to make a change to my returning flight date. This begins the most terrible customer service experience of my life with an issue that remains unresolved. I have been trying to make this change since July with multiple phone calls and emails and have gotten absolutely no where.

I have been hung up on more than twice and only spoken with people who speak broken English and go by the names Nick, George, Steve etc. Now I have gotten so close to my flight date that I can imagine even if anything gets done I will not be able to afford AirFare.coms ridiculous change fees. My wife and I work really hard for what we have and we feel as though we've been robbed by this terrible company. We will NEVER purchase from AirFare.com again and neither will anyone within ear shot of what we have to say about them.
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#2 UPDATE Employee

Please contact us

AUTHOR: Special Operations Team - (United States of America)

Hello,

Please contact us so we can discuss what you have found online against our company.  We see that you have done a lot of research to get find out your information.  Please give us the chance to answer your questions directly by emailing us at feedback@airfare.com.  This way we can attempt to continue to strive to achieve 100% customer satisfaction. 

Thank you

Adrian
Special Operations Team Manager

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#3 Consumer Comment

If you've been in business so long,

AUTHOR: robertoathome - (USA)

If you're in business since 1979 how come you are not in the better business bureau ? I just looked and your company isn't registered.
I went to book on fly.com which directs me to airfaire.com. On fly.com the flight shows 0 stops then when I get directed to airfare.com the flight shows 1 stop and you CANNOT see the details of the itinerary!! All you can do is book blindly.
Scary. I don't feel comfortable at all and I'm not going to book but before putting this site on my black list I wanted to do my part as a consumer and give my 2cents.
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#4 UPDATE Employee

Company Response

AUTHOR: Special Operations Team - (United States of America)




Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation.  In 1995, we became the first airline discounter to go online.  Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business.  We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer. 


 






We apologize for the experience you had with us. We heard your complaint as well as the complaints of others, and we acknowledge that our policy has been somewhat cumbersome. It is not airfare.coms intentions to inconvenience our customers in any way. Since we value our clients opinion and strive to provide the utmost in customer service, we have changed our policies. We will no longer asking for an authorization form to be sent on third party bookings. We here at Airfare.com are listening, and would  like  to thank you for your concerns and helping us continue to strive for world class customer service.





Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern.

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#5 UPDATE Employee

Company Response

AUTHOR: Special Operations Team - (United States of America)

Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation.  In 1995, we became the first airline discounter to go online.  Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business.  We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer.



It is Airfare.coms belief that providing world-class customer service is a top priority.  We are committed to answering all questions and handling all issues.  All of our agents are thoroughly trained to handle all of our travelers needs.  In the interest of providing effective and timely service to our travelers, airfare.com does utilize off-shore call center services to supplement our U.S. team. Airfare.com takes customer feedback very seriously and has enacted a major overhaul of the customer service department beginning in July, 2010.  Airfare.com is committed to our practice of providing out clients with world class customer service. 

Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern. 

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#6 Consumer Comment

Similar Experience...very bad service

AUTHOR: D - (U.S.A.)

I had a similar experience last week with airfare.com. When we arrived at the airport, we found that airfare.com had issued only a "reservation" (whatever that means) but not a ticket for our kids, so while we would be allowed to board our flight, our kids would not be allowed to board (flight from Newark to Dusseldorf, Germany). At the airport in a panic, we called the airfare.com "customer service" number only to be placed in queue for over twenty minutes. Finally, someone answered who spoke bad English and "issued" the tickets. Mind you, they had gladly taken our money over four months prior when we placed the order on airfare.com. We sprinted and barely made our flight but the stress was absolutely not worth it.

With so many choices available to purchase airfare, I won't make the mistake of going with airfare.com again.

Don P.
Phoenix, AZ
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#7 Consumer Comment

More Information...

AUTHOR: Robert - (U.S.A.)

Why was the ticket "un-usable"?

If it is because you needed to go on a different flight or needed to cancel it then there does not appear to be any RipOff. You probably had a discount fare that either does not allow a change or cancellation at all or requires a fee to do this.

If you wanted the ability to change or cancel your flight you would have needed to purchase a Fully Refundable(Full Fare) ticket. Although that usually costs 2-3 times more than the discounted fares.
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