- Report: #393865
Report - Rebuttal - Arbitrate
Complaint Review: Airfare.com - Wholesale Travel Center
Airfare.com - Wholesale Travel Center5815 Seminary Rd Falls Church, Virginia U.S.A.
Airfare.com - Wholesale Travel Center Leave you stranded and cost you additional money Falls Church Virginia
*UPDATE Employee: Company Response
After talking to the very nice and helpful representative at Liat, I was told that there were no available flights to get me to my destination for 2 days. Even then the Liat rep, informed me that the only way to get to my destination was to take a 4 more flights, but Liat did not have any availability for the first leg, and he directed me to American Air/American Eagle. I was able to purchase a ticket from AA/AE and then purchased the remainder of the flights from Liat. The total additional cost out of my pocket, was about $520 (the whole trip through airfare.com was only supposed to be $998).
Because I was stranded in San Juan for 2 days, I also needed to pay for lodging, transportation to and from the airport, and food. Luckily I found some other people in a similar situation and was able to share the cost with them, but I still spent an additional $130. After this I still had to overnight in Antigua, at an additional cost of $50.
Once I finally got to my destination, got settled and dealt with the mess that resulted from me being 3 days late, I attempted to contact airfare.com. The first time I called I spoke with a representative, who informed me that he could not do anything for me. He told me that I needed to contact a supervisor at ext 209. I tried calling that extension. No one picked up and the system kicked me back to the beginning of the system. There was no option to leave a message for the supervisor. The next time I called, I spoke with a different rep, who told me that I shouldn't call ext 209 but 211. I attempted to call that extension and had the same experience as I had when I had tried to reach ext 209. I tried to reach a supervisor about another 15 times at varying times, and never spoke with a supervisor. I eventually accepted that I would have to accept all the extra money I had spent to get to my destination.
As the return part of my trip has come closer, I decided to check the status of my reservation online. I promptly discovered that the first leg of my return trip had been cancelled. Once again, airfare.com had not informed me of the change. When I tried to contact them, the rep told me that I could email a supervisor, but did not give me the email address. The rep spoke in broken English, and was overall quite rude. He said they would email me with an update. I asked for a supervisor and he replied that there were none. I told him I would be contacting the Better Business Bureau, and the rep did not care. As of now, I have still not received any update from airfare.com.
I have since filed a report with the Better Business Bureau.
This has been the worst experience I have ever had with a travel company, and probably my worst experience with any form of customer service.
This report was posted on Ripoff Report on 11/21/2008 09:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Airfarecom-Wholesale-Travel-Center/Falls-Church-Virginia-22041/Airfarecom-Wholesale-Travel-Center-Leave-you-stranded-and-cost-you-additional-money-Fal-393865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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