• Report: #567978

Complaint Review: Airfare.com

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  • Submitted: Thu, February 11, 2010
  • Updated: Fri, July 30, 2010

  • Reported By: The Truth — FL Florida United States of America
Airfare.com
5110 Ridgefield rd, Suite 409 Internet United States of America

Airfare.com This morning I had a bad experience with airfare where I try to book a flight from MCO to SJO at a total price of $339.00 and the online form could not completed the transaction and it says please cal Internet

*UPDATE Employee: Company Response

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This morning I had a bad experience with airfare where I try to book a flight from MCO to SJO at a total price of $339.00 and the online form could not completed the transaction and it says please call; however, it allow me to go through the complete process including adding personal credit card information. After calling to verify why the problem, I was informed that the numbers on the website were wrong and then he continue with numbers that were at least $100.00-$150.00 dollars higher that the ones they were presenting on the website.

This report was posted on Ripoff Report on 02/11/2010 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Airfarecom/internet/Airfarecom-This-morning-I-had-a-bad-experience-with-airfare-where-I-try-to-book-a-flight-567978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Company Response

AUTHOR: Special Operations Team - (United States of America)

Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation.  In 1995, we became the first airline discounter to go online.  Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business.  We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer.

It is Airfare.coms belief that providing world-class customer service is a top priority.  We are committed to answering all questions and handling all issues.  All of our agents are thoroughly trained to handle all of our travelers needs.  In the interest of providing effective and timely service to our travelers, airfare.com does utilize off-shore call center services to supplement our U.S. team. Airfare.com takes customer feedback very seriously and has enacted a major overhaul of the customer service department beginning in July, 2010.  Airfare.com is committed to our practice of providing out clients with world class customer service.

Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern.
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