- Report: #920015
Report - Rebuttal - Arbitrate
Complaint Review: Airquest Adventures
Airquest Adventures317 Delsol Lane Lewiston, Idaho United States of America
Airquest Adventures Casey Gibson Changed policy to avoid having to refund my $100 flight upgrade. Lewiston, Idaho
*Author of original report: Since you agree...
*REBUTTAL Owner of company: I have to agree
*Author of original report: ALSO: "demanding a refund"
*Author of original report: A for Effort,
*REBUTTAL Owner of company: a few details not quite accurate
father and I.
My first flight was scheduled March 4th, and was cancelled due to weather. The next available date was June 10th, was cancelled due to weather. I rescheduled it for Aug 5th, and i received a call last week from the owner/pilot, Mr Casey Gibson, explaining to me that his hot air balloon was victim to vandals and he was unaware as to when it would be up again, but assured me that he would call to reschedule as soon as possible. At this point, i was a little tired of having to book hotels
and cancel, and my dad was tired of taking time off work for a trip that wasn't happening, and i inquired about a refund. Mr Gibson stated that LivingSocial has a zero refund policy, but if anything, he could refund the $100 upgrade and continue to honor the LivingSocial Voucher. I then contacted LivingSocial customer care, and told them everything that happened, and they were happy to refund my $250.
When i emailed Mr Gibson asking for the refund of the $100 upgrade, he stated that he had decided to consider that a "nonrefundable deposit" and would not be giving it back to me. Over the course of the day, he emailed back and forth saying a few rude things, and then told me that his policy on his website clearly states no refunds. This was not the case, however, and i had taken a screenshot this morning with the date and time and his refund policy. After i received the email, i checked
back on his website and he had rewritten the policy to say no refunds are given.
I have JPEGS of both screenshots. His original policy clearly states that no refunds are given in the event of a no-show, but seeing as i didn't even have a scheduled flight at the time, i am NOT a no-show and he is not out any operating costs due to my cancellation.
This report was posted on Ripoff Report on 07/30/2012 09:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Airquest-Adventures/Lewiston-Idaho-83501/Airquest-Adventures-Casey-Gibson-Changed-policy-to-avoid-having-to-refund-my-100-flight-u-920015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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