Recently, i purchased 2 vouchers from LivingSocial.com for a hot air
balloon ride with a company called AirQuest Adventures, with the
intention of taking my father for fathers day. Once i had paid for the
$250 voucher, i contacted the company to schedule my flight, and told
them it was a fathers day present. Mr Gibson offered me the option to
upgrade to a private flight (as the regular ones can have up to 6
passengers) for an additional $100, which i accepted, as this was for my
father and I.
My first flight was scheduled March 4th, and was cancelled due to
weather. The next available date was June 10th, was cancelled due to
weather. I rescheduled it for Aug 5th, and i received a call last week
from the owner/pilot, Mr Casey Gibson, explaining to me that his hot air
balloon was victim to vandals and he was unaware as to when it would be
up again, but assured me that he would call to reschedule as soon as
possible. [continued below]....
..... At this point, i was a little tired of having to book hotels
and cancel, and my dad was tired of taking time off work for a trip that
wasn't happening, and i inquired about a refund. Mr Gibson stated that
LivingSocial has a zero refund policy, but if anything, he could refund
the $100 upgrade and continue to honor the LivingSocial Voucher. I then
contacted LivingSocial customer care, and told them everything that
happened, and they were happy to refund my $250.
When i emailed Mr Gibson asking for the refund of the $100 upgrade, he
stated that he had decided to consider that a "nonrefundable deposit"
and would not be giving it back to me. Over the course of the day, he
emailed back and forth saying a few rude things, and then told me that
his policy on his website clearly states no refunds. This was not the
case, however, and i had taken a screenshot this morning with the date
and time and his refund policy. After i received the email, i checked
back on his website and he had rewritten the policy to say no refunds
I have JPEGS of both screenshots. His original policy clearly states
that no refunds are given in the event of a no-show, but seeing as i
didn't even have a scheduled flight at the time, i am NOT a no-show and
he is not out any operating costs due to my cancellation.