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  • Report: #936756

Complaint Review: Airstream Inc

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  • Submitted: Tue, September 04, 2012
  • Updated: Tue, September 04, 2012

  • Reported By: SGM A (Retired) — Twentynine Palms California United States of America
Airstream Inc
419 W Pike St, Internet United States of America

Airstream Inc Southwest Coaches, Corona, CA Airstream Travel Trailers are over priced and overrated in quality and service support, Internet

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I bought a 25' Airstream International Signature, 2012 model in March 2012 and have nothing but problems as follows: 1. Hot water thermostat did not work from day 1; 2. Panels along the base of the bathroom cabinets and shower facility loose; 3. Strips along the outside rear of the airstream has come unglued and hanging; 4. Window shade in the bedroom had holes in them; 5. Silver metal shavings all over the floor; 6. Can't use convectional micro wave oven or toaster when the AC is running (trips the breaker;AC is needed in the desert heat); 7.

At high noon, the Airstream gives off bad fumes either coming from materials that the Airstream is made of or from the AC unit with direct sun on it (these fumes smell like exhaust fumes and fear that they are unhealthy to inhale); 8. 30 AMP is not powerful enough to use the appliances within the 25'; 9. The ceiling fan/vent in the bedroom pull out black water odor when turned on; 10. One AC unit is not enough to cool the trailer in the desert climate.

As you can see, there are too many issues with the Airstream 2012.  Where is quality control?  How is this considered the Mercedes Benz of travel trailers?  Is it overrated?  My wife are very disappointed  and ready to get rid of this overpriced travel trailer.  Our biggest concern is with the unhealthy environment of breathing in fumes from the parked RV.

I am a retired SGM, training Marines in the desert of 29 Palms, CA.  This is the worst investment we ever made and disappointed how SW Coaches has forgotten about us after we purchased our Airstream in March (paid cash).  We have asked for information and price on getting another AC unit and upping the AMP to 50 and have yet to get SW Coaches to respond to us.  

The strip is still not fixed and we are told that it would cost us to replace the strip that has come unglued (?).  SW Coaches came out a week after we had hot water issues and forgot to bring the part to replace the thermostat; they cleaned off the rust from the thermostat (?) but has yet to replace it with a new thermostat (going 5 months now).  Where is customer appreciation?  I guess that SW Coaches and Airstream, INC could care less as long as they got their overpriced payment.  Go figure! 
 

This report was posted on Ripoff Report on 09/04/2012 02:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Airstream-Inc/internet/Airstream-Inc-Southwest-Coaches-Corona-CA-Airstream-Travel-Trailers-are-over-priced-and-936756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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