- Report: #961173
Report - Rebuttal - Arbitrate
Complaint Review: AjRichies
AjRichies244 5th Avenue Suite J-231 New York, New York United States of America
AjRichies AJRICHARD.COM Warranty Woes! New York, New York
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244 5th Avenue Suite J-231, , New York, NY
Nature of Complaint:
Guarantee Or Warranty Issues - A dispute regarding the warranty coverage and/or terms
I purchased a camera on 3/5/2012.
The purchase included a one year warranty. The camera started having problems in early August. I talked to AjRichie.com (also can be found under AJRICHARD.COM). They confirmed it was under warranty, but it had to go to Nikon for repairs. I was provided the Nikon shipping information, and sent it out on 8/24/12. It cost $39.52 to ship it to Nikon via UPS. Nikon sent me an email informing me that there would be apx. $253.00 worth of repairs as it was NOT under warranty.
They told me the camera was refurbished and that the warranty only covered the first 90 days. I have tried to talk to someone at AjRichie's to resolve this matter, but they stated Nikon sets the warranty terms. When I call AjRichie, I am put into a Customer Service voicemail, but have been unsuccessful in getting anyone to address this issue. I feel that AjRichie
provided false information regarding the warranty. I would also like to mention that AjRichie never mentioned the camera was refurbished when I was purchasing it in March. If it helps, my credit card shows a different number next to the
charge (718-679-9937) for AJRICHIES.COM. There is also another address I found on the website: 3518 Flatland Ave in Kings, NY 11234.
I would like the camera repaired at no cost to me. I can provide the Nikon estimate information if that is needed. The easiest way would be to have my credit card refunded the estimated repair cost, and I will take care of the repairs. I would also like to be refunded the cost of shipping the camera to Nikon.
D5100 with 18-55mm VR lens
Date Problem First Occurred:
Dates you complained to the company/organization
Name of Sales Person
Michael in CSR.
This report was posted on Ripoff Report on 10/28/2012 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/AjRichies/New-York-New-York-10001/AjRichies-AJRICHARDCOM-Warranty-Woes-New-York-New-York-961173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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