• Report: #903902

Complaint Review: Al Hendrickson Toyota

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  • Submitted: Wed, June 27, 2012
  • Updated: Thu, June 28, 2012

  • Reported By: Katherine — Fort Lauderdale Florida United States of America
Al Hendrickson Toyota
Coconut Creek, Florida United States of America

Al Hendrickson Toyota Deception, damaged my vehicle Coconut Creek, Florida

*Consumer Comment: Again

*General Comment: Whats the problem now Josey?

*Consumer Comment: Just wondering

*Consumer Comment: Your best bets are to take the dealership to court

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On June 5th, I went over to Al Hendrickson Toyota. I was advised that I had been approved through theToyota loyalty program at 2.99 percent. I then traded my 2011 Toyota Tundra for the 2012 Tundra.I had no reason to think something was wrong until last Saturday, June 23rd, I came home from work to see letters from different banks.On Monday,June 24th, I called over To Al Hendrickson Toyota to inquire as to why I was recieving these mailings. I was then told that I needed to come back in and sign at a higher interest rate . In addition, I would need to bring in more money.I advised the sales manager Scott, that either they honor the contract that was signed or there was nothing else that I could do.My husband then went over to the dealership. My husband went over to the dealership.He and the sales manager put in writting that the dealer would reinstall all the equipment back into our truck and on Tuesday, we would do the exchange of the vehicles as the dealer rescinded the contract.In looking at the truck,mu husband noticed that damage had been done to our truck.Someone had been driving our truck over the couple weeks that we did not have it.My husband called the police and filed a police report.What happened was the worst. My husband came home with the document that the exchange of vehicles would happen on Tuesday after the dealership had fixed our truck. I went to school that noght to take a exam.Upon coming out of class, I noticed the 2012 Tundra had been taken from school property. I called the police and they informed me to go over to the dealership and upon getting their, to call Coconut Creek police. I did get my 2011 Tundra on Monday night, but with damages t the outside .In addition to the damages, they did not reinstall the equipment that was in the truck when we did the trade in. I am now stuck having to reinstall the equipment as well as pay a body shop to repair the ouside of the truck. When I had did the traded in, I had switched the insurance from the 2011 truck to the 2101. Geico will not cover as the damage was done while the 2011 was in Toyota care.Their deceptive practces has cost ny husband at least $4500 . AS a consumer, I feel totally violated. Someone PLEASE HELP !!!

This report was posted on Ripoff Report on 06/27/2012 07:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Al-Hendrickson-Toyota/Coconut-Creek-Florida-/Al-Hendrickson-Toyota-Deception-damaged-my-vehicle-Coconut-Creek-Florida-903902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Again

AUTHOR: The Outlaw Josey Wales - (United States of America)

 There is no advice from me, just answering back at the same rebutters who appears to have all the answers. When people don't agree, attacks fly left and right, or is it right and left?
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#2 General Comment

Whats the problem now Josey?

AUTHOR: Steven - (U.S.A.)

What helpful input do you have to provide. Did I say this was the OP's fault? Nope absolutely not.

The customer did absolutely the right thing in not falling for this and getting their vehicle back.

The dealership is clearly in the wrong here to safeguard the OP's property until the sale was final.

They need to follow up and press charges for theft against the dealership as well as file a claim in small claims against them as well (if they are the ones that complained against this dealership again in a separate posting).

People may or may not be surprised at what happens to their vehicle between the time it is taken in trade by the dealership and the time that it is either sold at auction or resold on the lot. The stereo system that you thought would be of value to the next buyer is often removed by salesmen or mechanics for sale on craigslist, sold to friends, or kept and installed by someone that works at the dealership.

 

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#3 Consumer Comment

Just wondering

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Can Team Rebutt be taken to court????
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#4 Consumer Comment

Your best bets are to take the dealership to court

AUTHOR: Steven - (U.S.A.)

This is a common ploy by dealerships to offer a rate that may not necessarily apply to you or that after running a credit check you may not have been eligible for and then get you to come back in to gladly pay the higher rate to keep the vehicle you have fallen in love with by now.

Did you sign any additional paperwork stating that you agreed to pay the equivalent of a rental fee while you were driving the truck (sometimes they will include this as a safety net until financing is approved completely)?

You should be able to file a small claims suit against the dealership to pay for the damage done to your vehicle just be sure to get written estimates.

The suit should be filed against the owner or the General Manager of the dealership since they are responsible for the employee and you do not have to prove which employee it was only that it was their employee that damaged the vehicle.

You should probably contact the FL State Attorney office as well.
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