- Report: #1040016
Report - Rebuttal - Arbitrate
Complaint Review: Alamo Car Rental
Alamo Car RentalInternet United States of America
Alamo Car Rental Charged for extra that I didn't request Internet
*Author of original report: Alamo resolved my Complaint.
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I have been a frequent and loyal customer of Alamo; most recently as stated below.
It is with a certain degree of regret therefore that I now need to write my very first ever letter of complaint. Details as follows:
When I arrived at the Alamo Rental Counter at Orlando International Airport on the 2/23/2012 at 6:50pm, I handed a copy of my Booking Confirmation (as below) to the counter clerk. After providing him with the other items requested, he asked me if I was interested in upgrading to a larger vehicle. I informed him that I did not wish to do so. He then handed to me a copy of the relevant documentation where he had placed an 'X' in the places that he stated required my initials and signature.
As I had not been offered any other additional options, and neither did I request any additional items, I was dismayed and annoyed to see upon my return of the vehicle that I had been billed an additional $179.64 (plus tax) for 'Roadside Plus'.
At no time had I requested 'Roadside Plus' and if it was an item, that I had been instructed by the counter clerk to initial , then I did so under misrepresentation by your counter clerk.
I therefore request that you conduct your own internal investigation and refund me the over-charged sum at the earliest possible date.
Thanking you in advance for your prompt attention.
This report was posted on Ripoff Report on 04/02/2013 11:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo-Car-Rental/internet/Alamo-Car-Rental-Charged-for-extra-that-I-didnt-request-Internet-1040016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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