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  • Report: #739791

Complaint Review: Alamo Rent A Car

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  • Submitted: Sun, June 12, 2011
  • Updated: Sun, June 12, 2011

  • Reported By: Chad — Salt Lake City Utah United States of America
Alamo Rent A Car
7434 New Ridge Road Hanover, Maryland United States of America

Alamo Rent A Car Alamo VEHICLE DAMAGE SCAM Hanover, Maryland

*Author of original report: To Clarify What Exactly Happened Upon Check-out:

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BEWARE OF ALAMO SCAMS! I recently travelled to the Baltimore & DC Metro area and rented a car through Alamo. Upon pick-up at the Dulles airport, I was brought out to the dimly lit garage where the attendent asked me to choose a car. Upon choosing a car, the employee simply handed me the keys and asked me to sign. He performed no inspection of the vehicle, and did not ask me to perform any sort of inspection. I was in a hurry, and I've never had trouble with rentals in the past, so I didn't think about how odd it was that the employee did not inspect the vehicle or ask me to. I drove the vehicle to my parent's home in a quiet, safe neighborhood where it remained parked for nearly a week. No damage whatsoever occurred to the vehicle, and I returned it at the Baltimore BWI airport, where I was to catch my return flight. There was no Alamo employee on duty, and signs simply directed me to park the car in a garage and leave the keys in side. That was it! I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that would need to be done, which was absolutely ridiculous. I know that no damage occurred at all, and I feel like I was taken advantage of. I feel like it was the employees responsibility to inspect the vehicle or at least ask me to inspect it upon check-out. I've never had such a problem with other rental car companies. Upon further research online, I've found that this sort of scam is common with Alamo/Enterprise, as many consumers have been ripped off and scammed into fraudulent "damage" charges, even when an initial inspection had been done! I can't believe this company is allowed to carry a business license. I've since filed complaints with the BBB and the Attorney General in the state of Maryland. I refuse to pay these fraudulent charges. I'd just like to warn other consumers about Alamo/Enterprise and their scamming techniques. Be careful and avoid this company at all costs!

This report was posted on Ripoff Report on 06/12/2011 02:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo-Rent-A-Car/-Hanover-Maryland-21076/Alamo-Rent-A-Car-Alamo-VEHICLE-DAMAGE-SCAM-Hanover-Maryland-739791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

To Clarify What Exactly Happened Upon Check-out:

AUTHOR: chadnicol - (United States of America)

I would like to clarify what exactly happened upon check-out, as my original description was vague and did not include the details, which are important.

I was inside the rental office requesting my reservation, and the employee rang-in the transaction. He said that I was picking up an economy car, and told me the costs. Initially he charged me more than what I had reserved, so he made the correction to the price. As I paid, he had me sign for the payment. This was the only time I signed anything, and as he explained it, it was a signature for the payment of the rental. At this point, I had not yet seen the car, and was not told anything about their policy or what I should do. He then said "OK you're good to go" and pointed out the doors toward 2 parked vehicles, and said to go pick one and that the keys would be inside. He did not walk with me outside. In the situation I was in, which was a new city, alone, very late at night, I did not have the mind to cross check the employee and demand we do an inspection together. I was not familiar with Alamo's procedure and simply went along with what the employee said - that I was good to go. It should have been the Alamo employee's responsibility to instruct me on inspecting the car, and as you stated assist me, but no one even went out to the car with me or said anything. I looked the car over, despite the dim light and difficulty to see, and did not notice any major damage. In our previous experiences with rental car companies, only major scratches, dents and damage was necessary to document. Minor scratches and normal wear and tear to a rental car are typically unnecessary to report. If it is Alamo's policy that every sign of wear on a car be reported, the customer should be instructed to perform a thorough and detailed inspection. No inspection document was even presented or signed, which means there is nothing that Alamo can fairly compare to upon return. As I drove out of the facility gates, an Alamo employee at the gate took from me a paper that was hanging on the mirror. All he said was that he needed those papers before I exited. I feel that because I was uninformed about what to do, I was tricked and taken advantage of. I know that while I had the vehicle, absolutely no damage beyond normal wear and tear occurred. It is Alamo's responsibility to instruct the customer to know what should be done and how to report damages prior to leaving the facility. Upon learning about Alamo after-the-fact, it is obvious they have so many problems with this, but they do not adjust their business practices, as it makes them good money. They take advantage of the consumer, as the person is almost always unable to be there in-person to dispute Alamo's claims.
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