• Report: #1084904

Complaint Review: Alamo Rent A Car

  • Submitted: Mon, September 16, 2013
  • Updated: Mon, September 16, 2013

  • Reported By: m spicer — palm desert California
Alamo Rent A Car
Minneapolis/St. Paul Airport Minneapolis, Minnesota USA

Alamo Rent A Car scam, fraudulant damage report, Minneapolis Minnesota

*UPDATE Employee: Enterprise Cares

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 I rented a car from Alamo on Aug 31 and returned it Sept 2. I drove it less than 100 miles -- the car had 12,000 miles on it. When I rented it, it was in a dark parking ramp -- I was handed the keys, the car was just out of the wash. There was no way to inspect the car -- they do not do walk arounds.

I drove it 4 times, in none could damage occur. Once from airport to my brother's house parked on his driveway. Second to the nursing home where my wife had dies a few days earlier, parked nose in on their lot. Third my wifes's funeral parked on the grass next to gravesite. Fourth back to airport.

When I checked in, the inspector looked at the car casually then went to front bumper and shoed me a tiny, imperceptible indentation. It could never have been seen when I took the car but I am sure it was there BEFORE I drove away.

I recieved a damage claim letter from Alamo a week later. When I investigated this type of claim, I found that there were dozens of other complaints about how Alamo attempts to screw customers with bogus damage claims. I am one of them! Do not rent from this company unless you are prepared to get hit with a similar complaint.


This report was posted on Ripoff Report on 09/16/2013 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo-Rent-A-Car/Minneapolis-Minnesota/Alamo-Rent-A-Car-scam-fraudulant-damage-report-Minneapolis-Minnesota-1084904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

m spicer,

Thank you for your post concerning your rental experience and damage claim.  My name is Kat and I am a Social Monitoring Coordinator for Enterprise Rent A Car and would like to assist you.  Please email Care@Enterprise.com with your contact information, rental agreement number, and exact branch location so we can follow up with you directly.  Please also type reference number 130916-002505 in the subject line of your email. 

Best Regards, 

Kat

Social Monitoring Coordinator

Enterprise Rent A Car

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