• Report: #1056746

Complaint Review: Alamo Rent A Car

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  • Submitted: Wed, June 05, 2013
  • Updated: Wed, June 05, 2013

  • Reported By: Michael — Apopka Florida
Alamo Rent A Car
2801 Jaycee Lane Joe Foss Field Sioux Falls, South Dakota USA

Alamo Rent A Car Bogus Hail Damage Claim Sioux Falls South Dakota

*Author of original report: Update 6/19/2013 Good News

*UPDATE Employee: Alamo Cares

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On May 23, 2013 I rented a economy car from the Alamo Car Rental at the Sioux Falls Airport. When picking up the car I was not walked to the car and asked to check the car over. I did look for wheel rim dings, scratches around bumper, doors trunk, hood and to make sure no broken glass. I wasn't looking for Hail and didn't notice any problems with the car so my wife and I drove away with the vehicle. On May 23rd 2013 we spent ther night in Sioux Falls at my Uncle and Aunts home, (No Hail). On May 24th 2013 we traveled to Minnesota Lake Minnesota some 177 miles away. From 5/24/2013 to 5/28/2013 we traveled between my Uncles funeral in Delevan MN, My Fathers Wake and Funeral in Wells MN on 5/27/2013 & 5/28/2013 snf to visit friends in Mankato MN returning to Minnesota Lake MN each night to stay with Mother-In-Law. We returned to Sioux Falls SD on Wednesday 5/29/2013 and stayed at my Uncle and Aunts home that night before departing SD to go home to Florida. [continued below]....

..... When I returned the car the agent said they would go out and check the car and then come back in. When she returned she informed me that I had been in a hail storm and had damaged the car. I was shocked!. I know what a hail storm is and if I had been in one I wouldn't try to get out of it, as I do have insurance!. I assured the agent that I had not been in a hail storm. She informed me that Yes I had. She took me to the car and showed me what she calls hail damage. I could not see any hail damage. I did see a dent in the center of the roof, this dent was never noticed by me before, very small. But Hail Damage none on the car or at least none that I could see. My Wife and I couldn't take pictures, as this was already making us late for the plane. The agent was rude, and demanding that I say I was in a storm. She told me they would have to investigate as there was numerous storms in the area. When I got home I called alamo Customer service and filed a complaint on the agent that checked my car in for being so rude and being the judge and jury in this case.

On 6/4/2013 I recieved a letter from Alamo Car rental explaining that I had damaged the car while renting it Hail Damage. When I called the claims department I was given another number for the correct claims department. I was ask how I wanted to settle this claim, I said that on the last page it says if you have questions call. I'm not calling to settle the claim I'm calling to protest the claim. This agent was nice and said she would return the claim to the Sioux Falls office for investigation. I didn't think that was going to work because I was already talking to the area manager Kendal K. Zoeller who had already informed me that she believed I caused the damage. I check weather reports and on 5/19/2019 the National Weather Service rep[orts Hail in Sioux Falls SD. Was this vehicle in Sioux Falls on 5/19/2013 before I picked it up on 5/23/2013. There was also Hail in Sioux Falls on Sunday May 26th, but I was in Minnesota Lake and Mankato MN and the National weather reports for those areas do not show any hail for the month on May 2013. Photos of the so called hail damage only show magic marker circles on the roof. I have filed a claim with my insurance company, but I don't believe they should pay for a false claim. I have been indirectly called a liar by the agent checking me in and by the area manager for this facility. I know I'm not the only one that has had this problem as numerous are on-line. Funny thing is the couple checking in before me just walked up to the counter and handed in the keys without anyone going out and checking their car in. I believe if there really is damage, it happened on 5/19/2013 and wasn't noticed until to late or that rentor had Alamo Insurance, so they just stuck it to the next guy ME!  Don't know how this will turn out..


This report was posted on Ripoff Report on 06/05/2013 04:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo-Rent-A-Car/Sioux-Falls-South-Dakota-57104/Alamo-Rent-A-Car-Bogus-Hail-Damage-Claim-Sioux-Falls-South-Dakota-1056746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update 6/19/2013 Good News

AUTHOR: Michael - ()

 

The following day, after posting this factual report on Rip-off Report I received a phone call from the same person that told me that I going to have to pay for the damage to the rental vehicle. I was shocked to hear such a thing as I was told so directly that I had caused the damage by the check in agent and the area manager Kendal Zoeller. When Kendal Zoeller told me they were dropping the claim, she asked if I had any questions. I said I have a question but I'm afraid to ask as it may lead to another argument and I don't want that. She asked again, so I asked the question.. What made you change your mind so much, the last time we talked you were very sure that you would pursue the claim and now in 2 days it is dropped and you would like me to remain a customer. Kendal replied; that the information that I had provided her changed her mind, and felt that there wasn’t enough information to show the damage happened while I had the vehicle.

I told her she made the correct decision and I commended her on her actions. I thanked her for her response. I then contacted my insurance company and informed them of the action. She thanked me for being a customer and wished to keep me as an Alamo Customer. I waited for a letter, and then on 6/4/2013 I received a letter from Alamo-Rent a Car informing me that the claim had been closed. No apology for calling me a liar, just the generic line. “We apologize for any inconvenience this may have caused you” I hope the next customer renting this vehicle doesn’t have the same problem. But for me Alamo Is Done. If you’re reading this and you rented a 2013 Hyundai Accent, with Nebraska Plate # TGC 642 you could be next.

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#2 UPDATE Employee

Alamo Cares

AUTHOR: Alamo Rent A Car - ()

 

Michael,

We’ve taken note of your concern and would like to have the chance to look into this for you. Please send us a detailed email to care@alamo.com including the rental location information, your contact information, your rental agreement number and any further information regarding your experience.

When emailing, please list Reference Number 130606-001377 in the subject line. We look forward to hearing from you.

Respectfully,

Carol H. 

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