• Report: #743946

Complaint Review: Alamo Rent a Car

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  • Submitted: Wed, June 22, 2011
  • Updated: Wed, June 22, 2011

  • Reported By: kramalot — Bethesda Maryland USA
Alamo Rent a Car
Post Office Box 842264 Dallas, Texas United States of America

Alamo Rent a Car Forced me to pay for a tire when they couldn't provide service Dallas, Texas

*General Comment: Why did you pay them?

*UPDATE Employee: Alamo Rent A Car

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I rented a GMC Yukon from Alamo in order to go skiing with my family.  While returning to the airport, the tire pressure light went on.  I pulled over, called Alamo, and they told me that they couldn't get anyone to come tow the truck away for several hours.  They advised me to return it to their facility at Denver International Airport.   By the time i got to the car erntal return area, the tire was ruined.  They forced me to reimburse them for the tire and the tire pressure sensor.  If they had simply come and picked up the truck, they could have saved me $154.  I will never rent from them again.

This report was posted on Ripoff Report on 06/22/2011 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo-Rent-a-Car/Dallas-Texas-/Alamo-Rent-a-Car-Forced-me-to-pay-for-a-tire-when-they-couldnt-provide-service-Dallas-T-743946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Why did you pay them?

AUTHOR: voiceofreason - (United States of America)

Why did you agree to pay them? Dispute the payment if you did it by CC or stop the check. You may have a hard time getting the card or bank to back you though if you signed it willingly.
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#2 UPDATE Employee

Alamo Rent A Car

AUTHOR: Alamo Rent A Car - (USA)

Thank you for bringing this to my attention.  I would like to look further into your situation.  Please email: care@alamo.com with your full name and the rental agreement number along with any other details. 

When emailing please list reference #110622-004428 in the subject line.

-Amanda with Alamo Rent A Car
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