- Report: #1069462
Report - Rebuttal - Arbitrate
Complaint Review: Alamo Rent a Car
Alamo Rent a CarDenver Intl Airport Denver, Colorado USA
Alamo Rent a Car Alamo/National "Damage to car" due to Hail - damage only they can see it seems Denver Colorado
*Consumer Comment: Share Your Story-Provoke Change
*UPDATE Employee: Hail = renter's resposibility
*UPDATE Employee: AlamoCares
*Consumer Comment: This brings up a question
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I rented a car in Denver July 09th to the 12th on assignment for work. Stayed outside of Denver for most of the time. I showed up to return the car Friday morning before 8am. I was one of maybe 12-15 cars that pulled in around the same time forming 2 lines and cars one behind the other. A yound female rep shows up and walks around the car and while we're standing at the back she suddently points to something in the middle of the trunk door. Amazed, I look at her and asked "I'm sorry, what are you pointing at?" another guy rushes in and from 10 feet away points to the roof, not even the same point she was pointing at. Again, I ask, what are you guys looking at? There is nothing there. She checks me out nontheless and I am on my way, but deep inside had the feeling this is far from over.
Sure enough, not a week later I get a claims letter, no name of anyone, no description of the damage (of course not, there is none), nothing, just a page with give us credit card and/or insurance info and we'll take of this for you.
Today, Harrison, a manager at Denver's Alamo/National left a voicemail - he is pretty sure Hail was in the area July 10th and that I am still liable for the damage. This of course raises questions left and right but I will let our legal team handle this one. I already filed a dispute with them and await a call back from Harrison. Will update as things develop.
Alamo is already losing big - our company is a global player in the aviation industry and rent cars all over the world thru a business program at AMEX. AMEX has now dropped Alamo from our car rental list and we will not be renting any cars from them anymore. Personally, I don't see myself renting a car from Alamo in the foreseable future and the amount of business they are about to lose is so stagering, it's not even funny.
Thing is this, and it's important I make this very clear - if I had truly been involved in an incident resulting in damage to the car, I would have assumed responsibility and took care of this myself, no questions asked.
But this one looks and smells so bad, it borderline rediculous and appaling at the same time and sounds like many similar stories I have come across the past several days, all sounding pretty much the same.
So question, Alamo, was it worth it in the end? Even if you do get a couple hunderds of dollars for nothing, you just lost tens of thousands of dollars in rentals all over the world.
This report was posted on Ripoff Report on 07/23/2013 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo-Rent-a-Car/Denver-Colorado/Alamo-Rent-a-Car-AlamoNational-Damage-to-car-due-to-Hail-damage-only-they-can-see-it-1069462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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