• Report: #1022078

Complaint Review: Alamo Rent a Car

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  • Submitted: Fri, March 01, 2013
  • Updated: Fri, March 01, 2013

  • Reported By: Renger — Rio de janeiro Internet Brazil
Alamo Rent a Car
Orlando International Airport, Fl orlando, Florida United States of America

Alamo Rent a Car Rip Off, Bad faith orlando, Florida

*UPDATE Employee: Alamo Cares

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   I was in Orlando, Fl, this january and  rented a car for vacation at Orlando International Airport. When I got to the Alamo desk, the attendant insisted that my luggage would not fit in the car I had chosen (I had already paid the rent using my credit card at rental cars - a Chevrolet Aveo) .

    She insisted that I  would have to upgrade to a Jeep Cherokee. I asked about the costs several times, but she said it would be pretty much the same, once she would include the GPS and othes small taxes only. She didn`t answer my questions and got my voucher from rental cars and my credit card number.

    Well, when I returned the vehicle, Alamo charged my credit card to $711. As I had already paid #463,47 the total amount came to more than one thousand dollars!!!! They are thieves that use their business to rip-off the  clients. Get away from Alamo. I will never rent from this guys again in my life. Very disappointed. And I see  this is happening to other people either.

     Don`t get ripped-off and don`t accept upgrades.



This report was posted on Ripoff Report on 03/01/2013 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo-Rent-a-Car/orlando-Florida-32819/Alamo-Rent-a-Car-Rip-Off-Bad-faith-orlando-Florida-1022078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Alamo Cares

AUTHOR: Alamo Rent A Car - (USA)

Renger,
Weve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact info, your rental agreement and any additional information regarding your experience with us.

When emailing, please list Reference Number 130301-002426 in the subject line. We look forward to hearing from you.
Respectfully,
Carol
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Alamo Rent A Car
 
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