- Report: #972270
Report - Rebuttal - Arbitrate
Complaint Review: Alamo Rental Car - Div. of Enterprise Holdings
Alamo Rental Car - Div. of Enterprise HoldingsAlamo- Dulles Intl Airport 23430 Autopilot Dr Dulles, Virginia United States of America
Alamo Rental Car - Div. of Enterprise Holdings Bogus damage shakedown for $ Dulles, Virginia
*Author of original report: opportunity to respond
*UPDATE Employee: Alamo Cares
My insurance carriers researched and confirmed there was no hail, rain or storms in the area during my rental plus my rental car was primarily garaged during my meetings and hotel overnight. Photos provided by Alamo were such that no visible evidence could be readily observed by me or my insrance carriers.
My efforts to have a reasonable discussion with the Alamo Damamge recovery group has been useless as all they can say is "send $ it's my fault" and they hung up on my insurance carrier when they disputed the claim. My last conversation resulted in them changing their story "we never said anyhting about hail" (although I have correspondence saying differently) and that I owed them and there would be loss of use penalties and interest assessed - when I protested the agent hung up on me and sent me another 'pay-up now letter"
I am willing to fight this but feel like I'm hitting a stone wall and nobody @ Alamo gives a hoot. Will certainly be last tiem I rent from them or an Enterprose affiliated company if this is not resolved
This report was posted on Ripoff Report on 11/21/2012 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo-Rental-Car-Div-of-Enterprise-Holdings/Dulles-Virginia-20166/Alamo-Rental-Car-Div-of-Enterprise-Holdings-Bogus-damage-shakedown-for-Dulles-Virg-972270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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