- Report: #1100485
Report - Rebuttal - Arbitrate
Complaint Review: Alamo
Alamo6 TOMAHAWK DR Boston, Massachusetts USA
Alamo Claim on a damaged car rental Boston Massachusetts
*Author of original report: Problem Resolved
*UPDATE Employee: Alamo Cares
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On October 25th I've made the mistake of renting a car from Alamo. Me and friend had a meeting in NYC on that next day, so we rent a car to go from Boston to NYC. When we were 1h away from NYC the engine of the car started over heating and we had to stop the car and call Alamo. They sent us a towing truck in order to return the car back at the closest location and get another one. Ok then, we were very close to Westchester Airport so we went there with the towing truck. Once we got there the car was checked and properly returned. But somehow they didn't have any cars available to offer us (Customer Center sent us to that location affirming that they would have a car). So we were forced to get a cab to Laguardia Airport and get a from National. By that time it was 10pm and we have missed our meeting. They finally could find us a car but from a different category that we have rented at the first place. [continued below]....
This report was posted on Ripoff Report on 11/18/2013 09:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo/Boston-Massachusetts-02128/Alamo-Claim-on-a-damaged-car-rental-Boston-Massachusetts-1100485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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