• Report: #996686

Complaint Review: Alamo

  • Submitted: Mon, January 14, 2013
  • Updated: Thu, January 17, 2013

  • Reported By: hw — Nationwide Netherlands
Alamo
tampa airport Tampa, Florida United States of America

Alamo Making mistakes on purpose and make it hard for people to get their money back Tampa, Florida

*UPDATE Employee: Alamo Cares

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Alamo (Tampa Airport) seems to bank on customers that forget or do not bother trying to get their money back. I rented a car from Alamo throught a third party and received a prepaid voucher (I paid already). After returning the car, they
charged me for the full amount. I complained, and after a few emails going back and forth, they returned part of the money. I complained again, and after many additional emails, they finally budged and returned the last part.

The second time I rented from Alamo, they charged the full amount that was pre-agreed. And then they charged for extra days, although it was agreed they were included in the full price. Of course I complained again, and they then tried to make it so hard for me by not answering my questions but sending me a new (higher) bill.

It is just a bunch of crooks. It seems they are making mistakes on purpose, hoping that people wont complain. And I must admit, their stubborn customer service makes it very tempting to just give up and give them these extra dollars. I am sure many people give up, and walk away in frustration. Mission accomplished for Alamo, because they then keep the money.

This report was posted on Ripoff Report on 01/14/2013 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo/Tampa-Florida-/Alamo-Making-mistakes-on-purpose-and-make-it-hard-for-people-to-get-their-money-back-Tamp-996686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Alamo Cares

AUTHOR: Alamo Rent A Car - (USA)

Thank you for your post.  
My name is Katherine and I am on the Alamo Social Media Team.  If you would like further assistance with your rental charges please email us at [email protected] with your contact information, rental agreement number, and all the details.  Please type reference number 130117-002432 in the subject line of the email.
We look forward to helping you.
Katherine
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