- Report: #1096515
Report - Rebuttal - Arbitrate
Complaint Review: Alarm Force
Alarm Force675 Garyray Dr North York, Ontario Canada
Alarm Force Faulty equipment Bad customer service North York Ontario Canada
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I have called Alarm Force over the past 6 months 8 times because neither my alarm or Video Relay system works. My alarm went off they called me to say there was a breach I told them to send the Police guess what they where never called therefore never showed up. I also purchased the Video relay system along with the alarm it must have internet to be operational it keep going offline it was offline for over 2 weeks during that time I was still charged, I contacted customer service they told me the equipment was fine that I was the problem and did not know how to use the equipment "its been in my office a year" WARNING if you have an issue with any part of your service with Alarm Force they will not take any responsibility for the equipment only blame the consumer. I asked several times to be let out of my contract due to faulty equipment and numerous service intteruptions.
I could go on I am only WARNING any consumer that is thinking of using Alarm Force to think twice there service is not good there customer service is extremly RUDE just read some of these complaints don't take my word for it and you will be stuck paying a company for 3 years even when your service is down it will take 2 weeks to get a technician out to fix the problem and even then they will always say there system is operating fine even when they know its not. Please also know they monitor everything in Canda and the response time from the time your alarm goes off and the first intial comminication is over 1 minute and the police have still not been called at this point your home will be cleaned out before authorites even arrive believe me.
PLEASE DON"T MAKE THE SAME MISTAKE I DID there are allot better and more reputable american companies don't use this poor Canadian company you will be sorry.
This report was posted on Ripoff Report on 11/02/2013 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alarm-Force/North-York-Ontario-M9L-1R2/Alarm-Force-Faulty-equipment-Bad-customer-service-North-York-Ontario-Canada-1096515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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