- Report: #1079694
Report - Rebuttal - Arbitrate
Complaint Review: AlarmForce
AlarmForceontarion, Ontario USA
AlarmForce Why should I pay for an alarm that allows people to walkin my home, while armed? north york Ontario
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If your considering this company run!!! I had this system installed about 6 months ago and ive had nothing but problems since. I wish i would have read the comments on this site before going with them. this company sold me an alarm that doesnt even work. i came home at 3 am to find my front door open and the alarm didnt even go off until i walked directly infront of the motion sensor and when i called they explained to me that this shouldnt have happened and every other lie they coud have come up with. after finally speaking to a tech that mistakenly told me you can leave all the doors open when you set the alarm and the alarm will arm itself and wont go off because the way its set is the way is can stay. so when you leave if the contacts are touching perfectly then someone can walk into your home and the alarm wont even go off.
after being lied to several times by customer service about the way the system works i confronted them on what i already knew and they finally admitted that the new systems were deisgned this way. when have you ever been able to set your home alarm without the door contacts touching and being still infront of the motion sensor?? well with them you can. no this hasnt been a one time issue ive come home and been able to open my door since then with the alarm not even responding. i have a split level home with the stairs near the door and was able to walk upstairs with no issue. i called them to reslove the issue due to their 100% of the contract termination fee (which is a rip off in itself) but the only solutions they seem to have is for me is to give them more money for more motion sensors BUT i have to extend my contract as well hahaha no THANK YOU! try another company this one isnt worth the high prices cheap equipment and headache.
This report was posted on Ripoff Report on 08/28/2013 02:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/AlarmForce/ontarion-Ontario/AlarmForce-Why-should-I-pay-for-an-alarm-that-allows-people-to-walkin-my-home-while-arme-1079694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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