On a recent trip, June 9th to June 16th, from Vancouver, BC to La Paz,Mexico, I needed to report missing luggage in LAX. Alaska had missplaced my luggage from YVR to LAX. I filed a report in LAX and I have a file locator # which is SPJVFZ, filed on June 9th, 2004.
We never saw our luggage again until we checked into La Paz airport to come back home.I was very happy to see it,but it did me no good while I was suffering in 115*F temperatures with my jeans on & no flip flops for my feet,plus all the other necessary thngs that one needs for a vacation like this. We went to the airport in La Paz & checked to see if it ever came in except the night before we left, I gather. That's when it must have showed up.
Happy to have our luggage back but still figuring we were owed compensation for delayed baggage and it ruining our holiday,I reported it to the Rep at YVR,when we returned home.The rep now gives me the brochure with "Baggage Service Information" on it, after I tell him my story & he tells me, "Where's our informaion for you BUT I doubt we will do anything for you".
I was very upset by his statement and started working on this claim immediately when I got home.I called the phone number on the brochure & emailed them too.They apologized for any inconvenience to us and figured they would compensate us with something. The last email I got from them was dated June 23, 04 & when I write them to ask them how my claim is going, no one responds at all. I figure they are avoiding me. This is no way for Alaska Airlines to operate and to us its very poor customer relations.
We hope we never have to fly with them ever again and if we do, it's only carryon for sure. We are older folks, husband is a senior and we fly 8-10 trips a year but usually fly with Canadian charters. We have never had this problem before & we do expect more from this airline.
I will not stop until they do something to rectify this.
Langley, British Columbia