- Report: #1040614
Report - Rebuttal - Arbitrate
Complaint Review: Cell Science Systems – ALCAT | Ripoff Report Verified™ …businesses you can trust. Cell Science Systems operates a CLIA certified laboratory, FDA inspected registered cGMP medical device manufacturer meeting ISO EN13485 standards. Cell Science Systems best known for pioneering Alcat Test for food & chemical sensitivities. Cell Science Systems – ALCAT, specialty clinical laboratory, develops & performs laboratory testing in immunology, cell biology supporting personalized treatment & prevention of chronic disease.
Alcat852 South military trail Deerfield Beach, Florida United States of America
Cell Science Systems REVIEW: ALCAT, Cell Science Systems dedicated to total customer satisfaction. Cell Science Systems past and current approach to business focused on providing highest quality laboratory testing services to clients worldwide. Deerfield Beach, Florida
*UPDATE: Cell Science Systems pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Cell Science Systems recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Cell Science Systems / ALCAT for its commitment to excellence in customer service.
Ripoff Report’s discussions with Cell Science Systems have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Cell Science Systems listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Cell Science Systems Management Team has informed us that their personal philosophy is that clients are a precious resource. Cell Science Systems feels it is critical to listen to his clients and respond properly. By always putting customers first, Cell Science Systems hopes to maintain a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Deutsch’s personal business philosophy is based on the premise that, "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care”. Cell science Systems mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry.” One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “Cell Science Systems truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that Cell Science Systems' employees show us. They are serious about meeting commitments, and deliver on all their promises.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Samy Puccio during an on-site inspection held by a third-party verification company with no biases toward Cell Science Systems, ALCAT.
Cell Science Systems, ALCAT is a company specializing in providing laboratory services for healthcare practitioners, functional medicine nutritionist fields looking at food sensitivities, or looking at markets that affect health. “We had a lot of success with our testing method for food sensitivity testing,” states Samy Puccio, a representative of Cell Science Systems. Leads for the company are generated using a marketing program that involves online advertising, direct mail and trade shows. The team at Cell Science Systems sends out marketing materials, field representatives and they call physicians to acquire new business. The typical sales process begins with a physician signing up to use Cell Science Systems’ services and the tests they provide. “We are a lab type service that is integrated into a doctor’s office. A physician to laboratory type business environment,” states Mr. Puccio.
Cell Science Systems Customer Care & Complaint Resolution
At times, a patient may not feel satisfied with the services they’ve received. Mr. Puccio states that sometimes people receive the food sensitivity results and will confuse it with a food allergy test. “Some people will callus and tell us that they have an allergy to something and tell us that we did not pick it up and we will have to get them a clarification with the test. We have a fully functional laboratory for the nutritional team. Their focus is to help the doctors who may not understand what the results mean,” states Mr. Puccio. However, this is not a common complaint. To avoid any misunderstandings, Cell Science Systems provides webinars and a video series to educate the healthcare providers, as well as provide a 30-minute consultation with every test result. Mr. Puccio states that after receiving the consultation, complaining clients are usually satisfied and feel the situation is resolved. “If you look at our Better Business Bureau rating, we got an A- rating with them and have always done our best to resolve to the customer’s satisfaction,” he states.
To ensure their client’s continued satisfaction, the team at Cell Science Systems conducts customer surveys and strive to stay in constant contact with the physicians to learn whether or not their patients are satisfied with the testing methods and results. “Some of the new testing that we do is based on the physicians’ requests and comments,” states Mr. Puccio.
In response to a complaint lodged against Cell Science Systems on Ripoff Report, Mr. Puccio states, “It is an ex-employee and it appears that the complaint is personal. We have an individual that was terminated due to a criminal act and is currently under investigation.” To avoid this situation in the future, Cell Science Systems has intensified their background check process and has also reassured their employees that they have an “open door” policy in their HR department. In addition, Mr. Puccio states that they also received a complaint from an employee through the Fair Labor Department, which involved a dispute between the employee’s salary and hourly wage. However, Mr. Puccio states that this issue was amicable resolved and settled out of court.
Mr. Puccio and his team recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients or employees to interact and resolve issues. “We are showing our commitment to satisfaction, showing customers we care about our reputation with our business partners and employees,” states Mr. Puccio.
Cell Science Systems – What is The Alcat Test?
The Alcat Test is a lab based immune stimulation test in which a patient’s WBC's are challenged with various substances including foods, additives, colorings, chemicals, medicinal herbs, functional foods, molds and pharmaceutical compounds. The patient’s unique set of responses help to identify substances that may trigger potentially harmful immune system reactions.
The Alcat Test objectively classifies a patient’s response to each test substance as reactive, borderline or non-reactive. Based on these classifications, a customized elimination/rotation diet may be designedto effectively eliminate the specific triggers of chronic immune system activation. By reducing this ongoing burden – and in particular, by reversing the sustained and destructive inflammation it produces – normal body functions and immune system balance can be improved.
Cell Science Systems / Statements from the employees
"Cell Science Systems is a wonderful place to work. We have an excellent work environment and an ongoing commitment to helping the community. Wonderful to be a part of something that helps so many people!” ~ Cell Science Systems Employee
Cell Science Systems takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Cell Science Systems provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Roger, Samy, Lee and Phil are truly concerned about our contribution to the company and providing growth opportunities for us. The entire Management Team takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Cell Science Systems past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
,br> STATED IMPROVEMENTS FROM CELL SCIENCE SYSTEMS
"With an ongoing commitment to customer and employee satisfaction Cell Science Systems continues to solicit feedback from its customers and employees. Periodic customer satisfaction surveys are done and have yielded exceptional results in the past as well as an internal 'Positive Workforce Committee' to garner feedback directly from Cell Science Systems employees.”
Cell Science Systems recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Cell Science Systems has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with the Management Team at Cell Science Systems, Ripoff Report is convinced that Cell Science Systems is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. They never responded to Ripoff Reports request to help them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason.
According to Cell Science Systems, the author of the slanderous posts is a former employee who is currently under investigation by the State Attorney’s Office for Felony Grand Theft punishable by 15 years in prison for embezzling/stealing a large sum of money from the company. We made the unfortunate mistake of hiring this person in a position of trust as our IT director and were defrauded; and, as we found out later, so were several other companies. Since we chose to prosecute him for his crime, he has begun a defamation and slander campaign against our management group. We intend to prosecute him to the fullest extent that the law allows and also file a defamation suit against him. None of the allegations above are true, we have been in the business of helping patients for several years. We welcome any inquiries and would be happy to furnish further details.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Alcat Cell science systems, prior (((REDACTED))) throughout the entire mgmt team & owner(except for lee) Deerfield Beach, Florida
First off, If you are a woman please do not work for this company..the entire mngmt team are womanizers. They steal data from the ladies cell phones, IPhones an droids and copy over all their data and pictures that belong to you personally to there own personal flash drives and on there own pc'c.
I found out that the vp of the company spammy puccio had copied all my private pictures from my phone and showed the entire mngmt team.. I had nude and private pics of myself and he copied them to his flash drive and his computer.. I have several people who can confirm this action. They invaded my privacy.
Sammy puccio is nothing but a lying scumbag who cheats on his wife. He has a google phone number which he hands out to the women he meets when he travels and his wife knows nothing about this.. (((REDACTED))) Just look him up online.
The CFO Phillip Reitz is also (((REDACTED))) who is good friends with Sammy and they(((REDACTED))) of the women who work for them.. These 2 guys are the scum of the earth..
The owner roger deutsch stole his previous company from his former partner and knows everything that transpires at the corporate office.njust feel bad for the girls who had there personal/ private information stolen from there phones and was handed out to the entire mngmt team.
lee rollick is a womanizer who talks to women like they are the scum of the earth . His assistant takes his verbal sexual abuse every single day. If she complains she would get fired in a blink of an eye. His wife received several phone calls from an ex employee who had told her lee was cheating in his wife..guess what Mrs. Rolnick..This is absolutely true..Yiur husband is a cheating lying b*****d.
There so called allergy tests have been documented on google that they do not work and that they are not FDA approved..just google alcat scams.. If you want to find out further information just look up all these scumbags on line and you will find out everything you need. its a shame that a company can get away with these kind of things.
This report was posted on Ripoff Report on 04/04/2013 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alcat/Deerfield-Beach-Florida-33442/Alcat-Cell-science-systems-prior-REDACTED-throughout-the-entire-mgmt-team-amp-own-1040614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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