- Report: #385069
Report - Rebuttal - Arbitrate
Complaint Review: Alcatraz Media Inc - Nashvillesightseeing.com
Alcatraz Media Inc - Nashvillesightseeing.com3850 Holcomb Bridge Road #245 Norcross, Georgia U.S.A.
Alcatraz Media Inc - Nashvillesightseeing.com ripoff, scammers, dishonorable company, fools Norcross, Georgia
*UPDATE Employee: This complaint is a fraud
*UPDATE EX-employee responds: all consumers beware of alactraz media
*REBUTTAL Owner of company: False Report
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tried multiple times for an hour to print them and couldn't because the site kept telling me it couldn't find my reservation number; called the customer number to try solve the problem and got hang up by the customer service people multiple times; left message on their answering machine about the above problem of unable to print my tickets from their site; kept on calling the same day and got kept on hanged up on after the first "hello"; they finally answered my voice message, but 2.5 days later;
i talked to them and explained the situation and told them that i had to buy tickets from another company (the direct providers of MS DIXIE TRIP IN LAKE TAHOE) and my trip had to be post poned the same day because i couldn't print up these tickets; the customer service person that i spoke to said its not their problem that i couldn't print the tickets but he felt "sorry" that it happened and reminded that all transactions are FINAL WITH NO REFUND FOR ANY REASON.
I could only wish that i done a research on this company ALCATRAZ MEDIA INC, before i bought; obviously they don't want customer retention or good word of mouth. PLEASE SAVE YOUR SELF A HEADACHE AND DON'T BUY ANY TICKETS FROM THEM.
west sacramento, California
This report was posted on Ripoff Report on 10/26/2008 07:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alcatraz-Media-Inc-Nashvillesightseeingcom/Norcross-Georgia-30092/Alcatraz-Media-Inc-Nashvillesightseeingcom-ripoff-scammers-dishonorable-company-fool-385069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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