- Report: #240534
Report - Rebuttal - Arbitrate
Complaint Review: Alcatraz Media sedona Tours & Arizona Balloon Tours
Alcatraz Media sedona Tours & Arizona Balloon Tours2919 Old West Road Sedona, Arizona U.S.A.
Alcatraz Media sedona Tour & Arizona Balloon Tours Arizona Balloon Rides took me for a Ride!! Ripoff Sedona Arizona
*Consumer Comment: Legal Notice
*Consumer Comment: Sedona tour/Alcatraz Media Rip offs
*REBUTTAL Owner of company: Completely False Complaint - They Never Took a Tour with Us.
*Author of original report: Alcatraz Media & Arizona Balloon Rides - Update
*Consumer Suggestion: you are right
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Unfortunately Susan injured her knee coming out of the airport and found it difficult to walk for a few days so we had to curtail some of our early plans.
When we reached the Best Western Arroyo, The Front Desk Manager saw our predicament and called Arizona Balloon Rides to cancel our reservation for the next morning's sunrise flight.
The person at the balloon company said there would be no problem. Later in the day Mike King, the owner called and told me there was no problem with canceling, but, to get in touch with Alcatraz Media (Sedona Tours) and let them know, because the tickets were bought through them. I called and left a message - they don't offer an agent to talk to - and also faxed the information in the morning since they only communicate in writing. Because his agent and Mike himself said he had no problem, I thought the issue was settled.
I am now out of pocket $525 to Visa, because Alcatraz Media says that Mike King told them that we did not say we were definitely canceling, even though the Hotel Desk Manager and I confirmed cancellation on two separate calls.
Selden, New York
This report was posted on Ripoff Report on 03/24/2007 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alcatraz-Media-sedona-Tours-Arizona-Balloon-Tours/Sedona-Arizona-85068/Alcatraz-Media-sedona-Tour-Arizona-Balloon-Tours-Arizona-Balloon-Rides-took-me-for-a-Rid-240534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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