- Report: #858717
Report - Rebuttal - Arbitrate
Complaint Review: Alcatraz Media
Alcatraz Media8200 Roberts Dr. St 205 Internet United States of America
Alcatraz Media Washington Dc Night tour Internet
*UPDATE Employee: Refund Issued from Alcatraz Media
*UPDATE Employee: Response from Alcatraz Media
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The bus never showed up. We called the number on our e tickets and talked to Beatrice, she questioned if we were our front at Union Station when we assured her we were she said she would have to check into it. My grand daughter informed her this was my last night and if we couldn't go on the tour we were requesting a refund. Beatrice said she would speak to her manager and get back to us.
My grand daughter has called them repeatedly and still has not received her refund. She is a law school student and doesn't have money to throw around and this was to be a special surprise for me.
This report was posted on Ripoff Report on 03/24/2012 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alcatraz-Media/internet/Alcatraz-Media-Washington-Dc-Night-tour-Internet-858717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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