- Report: #858717
Complaint Review: Alcatraz Media
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| Alcatraz Media 8200 Roberts Dr. St 205
Internet United States of America |
|
Alcatraz Media Washington Dc Night tour Internet
*UPDATE Employee: Refund Issued from Alcatraz Media
*UPDATE Employee: Response from Alcatraz Media
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The bus never showed up. We called the number on our e tickets and talked to Beatrice, she questioned if we were our front at Union Station when we assured her we were she said she would have to check into it. My grand daughter informed her this was my last night and if we couldn't go on the tour we were requesting a refund. Beatrice said she would speak to her manager and get back to us.
My grand daughter has called them repeatedly and still has not received her refund. She is a law school student and doesn't have money to throw around and this was to be a special surprise for me.
This report was posted on Ripoff Report on 03/24/2012 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alcatraz-Media/internet/Alcatraz-Media-Washington-Dc-Night-tour-Internet-858717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Refund Issued from Alcatraz Media
AUTHOR: Alcatraz Media Employee - (USA)
SUBMITTED: Tuesday, March 27, 2012
Alcatraz Media
#2 UPDATE Employee
Response from Alcatraz Media
AUTHOR: Alcatraz Media Employee - (United States of America)
SUBMITTED: Monday, March 26, 2012
We are terribly sorry to hear of the inconvenience that you were caused in regard to your night tour in Washington DC.
Could you please contact us with your Reservation ID number or the name of the purchaser so that we may investigate this matter further?
Regards,
Alcatraz Media
