First of all, deceitful and misleading advertisement! When you google 'Alcatraz tour' or even just 'Alcatraz', you get "www.AlcatrazTickets.com" in the Sponsored Link box (at the top) and it says it's "The Source".. Total Bull.
AlcatrazTickets.com is NOT THE SOURCE. If you want to visit Alcatraz, go to the REAL SOURCE: www.alcatrazcruises.com <- this site is better, cheaper and actually IS THE OFFICIAL Alcatraz tour site. Note that all alcatraz tours are EXCLUSIVELY PROVIDED by this cruise carrier, NOT AlcatrazTickets.com!
This proves alcatraztickets.com, operated by Alcatraz Media, Inc., (looks like it owns many shoddy tour sites such as ZZTours.com) is just a RIPOFF web site MASQUERADING AS THE SOURCE, charging customers MORE and ripping of customers with their most EGREGIOUS NO REFUND policy!!
This bring up to the REAL ISSUE with this company: their most egregious ABSOLUTELY NO REFUND and NO CANCELLATION policy. If you make a reservation through this company, what you get is a reservation for tour ticket that can ONLY be picked up by exact same person at the exact same time when you made the reservation. There is ABSOLUTELY NO FLEXIBILITY whatsoever: you can not cancel; you can not change; you can not give or sell the reservation. (BTW, the real original site that I mentioned above allows cancellation if the request is made 72 hours before)
The most disgusting thing about this company is their customer relation and attitude to customers. Here goes our real experience with this company. We had mistakenly placed an reservation order for two tickets. Obviously, we requested a cancellation and refund right away. (BTW, the reservation was for a tour 1 month away) Not surprisingly, the answer was no.
We later found out that the 'NO' was as in 'we have NO intention to resolving this issue reasonably with respect'. Their customer service phone line was absolutely RUDE and IMPOLITE. Our second email inquiry got no answer. We had this most extreme customer experience with this company and that is why we actually found out so many details on the business side of Alcatraz tour.
The conclusion: AVOID. BEWARE. LET OTHERS KNOW OF this deceiving ripoff web tour site.
Ann Arbor, Michigan