- Report: #1010171
Report - Rebuttal - Arbitrate
Complaint Review: Alcon contact lens rebate
Alcon contact lens rebate6201 South Freeway, Ft. Worth, Texas 76314 Internet United States of America
Alcon contact lens rebate The company did not honor the rebate. I met all the requirements and sent out all the required items. I mailed it in time in December 2012. I called them and I only received automatic voice message. Internet
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The Alcon lens company did not honor their rebate (Code: 1753 000426 50, Offer # 1753, 2H 2012, Bar Codef: 4225 050106 10) for Air Optix contact lens which requires that the contact be purchased between July 1, 2012 and January 13, 2013. I purchased lens in December 2012.
I mailed all the required items in December 2012. I checked the status of my rebate by 3rd week of January 2013 on their website.
It says that it takes 6-8 weeks to process the rebate. I checked back in early February. It saw the rebate status showing the invalid reason (received outside of promotional period). That is simply ridiculous since I met all the deadline and requirements.
I called their number shown on the website. I only received the automatic message.
I emailed them and the email was bounced back as the error message probably due to fake email address.
This report was posted on Ripoff Report on 02/06/2013 11:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alcon-contact-lens-rebate/internet/Alcon-contact-lens-rebate-The-company-did-not-honor-the-rebate-I-met-all-the-requirement-1010171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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