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  • Report: #882033

Complaint Review: Alcon

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  • Submitted: Sun, May 13, 2012
  • Updated: Tue, September 25, 2012

  • Reported By: Mike — Guilford Indiana United States of America
Alcon
Internet United States of America

Alcon Ciba Vision My rebate form for 8 boxes of Daily lenses was denied. I sent 8 UPC (1 from each box) Internet

*UPDATE Employee: You sent 8 UPC's???

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I followed every step identified on the REBATE submission form. I was denied my rebate because they said I did not include UPC codes. I sent the UPC code from all 8 boxes of my contact lenses, I was assured by the Sears staff that I met all criteria for the rebate.

This report was posted on Ripoff Report on 05/13/2012 07:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alcon/internet/Alcon-Ciba-Vision-My-rebate-form-for-8-boxes-of-Daily-lenses-was-denied-I-sent-8-UPC-1-f-882033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

You sent 8 UPC's???

AUTHOR: Ciba Rep - (United States of America)

Ummm, the rebate form clearly says to attach only 1 UPC. If you had followed those directions, you would have had 7 other UPC's to be able to pick from and then simply e-mailed them 1...

Seriously...just e-mail them and ask to have them call your eye care provider to verify that the lens you selected are the contacts you purchased. Once that is done they will process your rebate and then you can come back here to let us know that Alcon didn't rip you off!!!
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