This is a link to the Senate letter to Mr. DiSorbo investigating his companies and their outrageous practices. I spoke to the representatives today, there is info at the end of my post. If you have been ripped off by one of these companies, call the Senate, Melanie Tiano or Erik Jones at 202-224-1300, and tell them about it.
We packed everything ourselves. Pickup was to be Thursday or Friday. We had to call dispatch ourselves to find out. They kept cancelling and rescheduling at the last moment. The bottom line, our pickup did not happen until the following Tuesday night. We finished loading their truck at midnight. In order for that to happen my husband and I had to carry boxes and furniture along with the movers, who were total 7 days with the company each (two of them), completely inexperienced, and dispatch refused to send them any help. We have called everybody: customer dis-service reps Sarah and Kyle, the last one lied and hung up on me, the dispatcher Marcus who has lied and changed story on us so many times, we have lost count, NOBODY would help us. The only people who cared were the drivers/ movers who are made to work without food or sleep by the company if it was not for us feeding them. DOT should know about that slavery. The drivers go without sleep for periods far exceeding regulations. My 73 year old mother had to sit in the freezing cold to watch the truck to free up the driver so he could move furniture.
Same nightmare with delivery schedule, changing it and lying multiple times, Marcus again. Truck was never weighed, so they had NO idea if the estimate they gave us was correct. As an afterthought they did weigh the empty truck after unloading the furniture, and I found out days later from the driver that the load was lighter than the estimate and the company owed us refund. Never heard from the company about that or compensation we were promised regarding delays. Multiple calls to "compensation specialist" went unanswered". Eventually, thanks to the driver, we got refunded the difference.
Please, for your own peace of mind, do not have ANYTHING to do with this company. They lie, they do not care, they are the worst.Aldo DoSorbo and his multiple companies are now being investigated by US Senate for multiple outrageous instances like this.
see letter from the United States Senate as he is currently under investigation.
Contact Melanie Tiano or Erik Jones at 202-224-1300 if you had enough! Copy the
below information to your browser
Go half way down the page and click on the letter to Mr. DiSorbo! Colonial Van
Lines MC689685 DOT1930256 Royalty Van Lines MC728127 DOT1727120 United States
Van Lines MC476550 DOT1197789 United States Van Lines Relocation Division
MC518943 United States Van Lines Relocation Services MC633802 World Moving
Services MC459615 Wehaul International MC452778 Patriot Van Lines MC452778
American Van Lines MC585664 DOT1581630 American Van Lines MC294798 DOT614506
Nationwide Relocation Services MC381766 Brown Van Lines MC681534 DOT1434373 All
these companies and more are actually located at 2000 N State Road 7 Margate FL