- Report: #963228
Report - Rebuttal - Arbitrate
Complaint Review: Alert1
Alert1Internet United States of America
Alert1 Death means nothing to Alert1, Internet
*Consumer Comment: Like it or not...this is part of the terms of service agreed to when the service was obtained...
According to Alert1 I had 30 days to cancel the service and since I had passed the 30 days I was not due any refund from my annual plan. Basically what they are telling me is that although I only used about $90. worth of their service, they could keep the remaining $220.57 for doing absolutely nothing. This ridiculous refund policy is absolutely absurd and takes advantage of the elderly and their families.
I can only imagine how much money Alert1 makes off of people who take the so called "cheaper plan". Why if I insure my car and cancel my policy before the year's up I get a pro-rated refund. If I cancel my registration before the year's up I am given a pro-rated refund. What makes it okay for Alert1 to keep a person's money for "no service". Clearly I can't use the service where my mother is now can I??? Do not use this service. They don't care about their customers. If they did, they would rightfully provide pro-rated refunds for annual plans. I'm so disgusted with this company.
This report was posted on Ripoff Report on 11/01/2012 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alert1/internet/Alert1-Death-means-nothing-to-Alert1-Internet-963228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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