• Report: #1147302

Complaint Review: Alesis

  • Submitted: Fri, May 16, 2014
  • Updated: Fri, May 16, 2014

  • Reported By: Mike1971 — elizabethtown Pennsylvania
200 scenic view drive Cumberland, Rhode Island USA

Alesis InMusic Bad product - even worse service Cumberland Rhode Island

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I bought an Alesis DM10 drum kit 10-11 months ago. Out of the box the product has been faulty. within a month the kick pad trigger failed. And they claimed they didn't have a replacement available. After some calls and complaints i was sent a different model kick trigger. Which also broke in less than 30 days. After contacting Alesis their return policy is 2 to 4 weeks not including shipping to and from. I am a working musician and that time frame is completely unworkable. It prevents me from working. Because of this policy i purchased a kick pad from another manufacturer. Since then, i have lost 1 hihg hat pad, and 3 12 inch toms. The product is inferior. The kit consists of: 1 high hat pad 2 cymbals 1 ride 2 10 inch toms 3 12 inch toms 1 kick pad 1 drum module (brain) 1 high hat controller The product is inferior They put a 8 inch trigger system under all the tom heads. Thats fine in the smaller toms but the larger tom it breaks loose and slides from center to rim edge. which causes the toms to not trigger correctly. All three of my 12 inch toms are faulty. One I replaced out of pocket. again because of an unworkable turn around times. My High pad or trigger is also faulty. Sometimes it works sometimes it doesnt. im currently using parts from another kit to get by. Now the module has failed. The left side output board is failing. on the brain. This isn't something i can fix out of pocket. It's a 600 dollar unit and i don't have an extra. I've contacted tech support and asked them to please look at their return policy - it's supposed to be under warranty but the return policy has always made that impossible.. I have a show break coming up from may 17th to june 13th. the only thing i originally asked of them was if they can please be sure to have this returned to me in time for that june 13th show. Considering all the problems and issues i've had with this product i feel like this was a reasonable request. But was denied. This is my job and At this point i feel like alesis isn't a company that is willing to stand behind their customers. I own tons and tons of equipment from a dozen or more music vendors and i've never had these kind of problems and never in my life had to file a complaint with anyone to get a resolution. I posted a message to alesis.com community board outlining my dissatisfaction with the product and more so the service. I think people considering this product should know, specially if your a working musician who can't go 3 to 5 weeks with your unit exactly what you can expect from alesis..  it was immediately deleted with the following response...

Alesis response: "Hello, I’m sorry but I had to remove your post. You’ve violated the forum rules. Here’s why. • Your message is designed to insult or slander the Alesis team. • Your message is specifically designed to inflame controversy or exert pressure on Alesis"

every word of what's written is true, therefor, it is not slander by definition. Is it insulting? i guess when your trying to hide this from the public, then maybe you would consider it an insult. I don't know about that, all I know is i paid 1300.00 dollars for a drum kit that has failed more than worked and I think potential buyers should be aware of that

This report was posted on Ripoff Report on 05/16/2014 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alesis/Cumberland-Rhode-Island-02864/Alesis-InMusic-Bad-product-even-worse-service-Cumberland-Rhode-Island-1147302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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