I have been to Alex Optical in the Metro Center Mall once before about 3 years ago. At that time, I got ripped off and given frames that I did not select. They told me they would do nothing about it. So I had to wear those glasses I was not happy with for 3 years!
Three years later... they are still around. I figured maybe they changed their ways of treating their customers, so I gave them another try.
The biggest reason I did so... was because I wanted round frames and the big fashion thing today is square frames. Pretty much everywhere I went, the stores all had nothing but square frames.
So I went back to Alex Optical. When I went in, I had already gone to an eye doctor for my perscription... so I started looking at frames and found a couple that I liked. I sat down with the guy there named JIM, after waiting a long time as he was the only one there helping people... and he went thru the process of measuring my eyes for progressives. He then started telling me how he would get me theri top of the line lens' and they were called something like Ahoya. He said they were the thinnest and broadest range lens. Most progressive lens get blurry when you look to the sides.
So I said great! That's what I want. He was going to charge me close to $500 for one pair of glasses! I told him I would never pay that much for one pair when every other store is selling two pair for $350. But he said all the other stores are selling garbage.
YAH RIGHT!! His store is the Garbage!!
They are also a one hour store though he said he could not get my perscription done until the following night. Rediculous! But I paid him $200 down.
So when I went back that night, he just threw my glasses up on the counter and said I need the rest of the monies. So I gave him my Visa and he charged me the remaining $200.
Now he was thinking I was just going to take my glasses and leave... but I asked don't you fit these for me? He then said Oh... You need that done? Oh my god!! Yes!!
So he said ok, come over to the table and he seemed like he was in some hurry, bending them with his bare hands and no tools. He bends them a few times and pulls the plastic ear covering half way off the frames so they would fit better. GEEZ!!! This guy is an idiot!! Then he says there ya go! I asked for a case and he acted like "do I have to"...
But he gave me one.
Now I told him that these glasses were making me feel weird and giving me a headache right away and he said oh just take them home and wear them for a few days... you'll get use to them. So I left.
I wore these for a few days and never could I get used to them! I decided to take them into my eye doctor to get his opinion and he told me they were NOT Ahoya lens and that they are the cheapest lens made!! He found the inscribe on the lens. He also said that the perscription is bad and the progressive area in the lens is too low. I know I had to always raise my head to see small type.
HERE IS THE FINAL PUNCH:
So I took these back to Alex Optical and said I want my money back and they told me they couldn't do anything about it and that I would have to talk to the owner. They couldn't get a hold of him, so they said to call tomorrow. I called and no owner would talk to me. The employee there told me they had decided NOT to refund my monies!!
Now mind you... They state they have a 30 day money back satisfaction guarantee!! They will not honor it!!!
I told them that the lens are NOT what I promised and that the perscription is wrong.
They told me too bad, were not refunding you!!!
do NOT go to this god awful place!!!
They ripped me off 3 years ago and now they did it again, only WORSE!!