• Report: #810586

Complaint Review: AliExpress

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  • Submitted: Fri, December 16, 2011
  • Updated: Sat, December 17, 2011

  • Reported By: Les — Valencia California United States of America
AliExpress
Internet United States of America

AliExpress Alibaba Do NOT attempt to buy a bicycle from any of their suppliers - they're all fraud!!! Internet

*UPDATE Employee: Reply from Alibaba Group

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AliExpress is the Chinese version of ebay; they are a site for "independent suppliers" who offer great bargains on all sorts of products. Any supplier offering bicycles are fraudulent. Alibaba, the "owner" of AliExpress has an escrow system, so if you pay through paypal or credit card, they don't pass your money to the supplier until the item is shipped - but the items (bikes) are NEVER shipped!!! You may get your money back, but it will be gone for 3 - 5 weeks and you have to be diligent and keep following-up with Alibaba to get it back. A real hassle. If it looks too good to be true, it is and that is particularly true with AliExpress!!

This report was posted on Ripoff Report on 12/16/2011 11:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/AliExpress/internet/AliExpress-Alibaba-Do-NOT-attempt-to-buy-a-bicycle-from-any-of-their-suppliers-theyre-a-810586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Reply from Alibaba Group

AUTHOR: Molly - ()

I know that your post is a couple of years old, but I am listing a response so that others who have problems with an AliExpress supplier can see it.

 

AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.

 

We can’t resolve 100% of customer issues, but I promise that we will try.

 

Sincerely,

Molly Morgan 

Alibaba Group

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