- Report: #978969
Complaint Review: Alibaba and Aliexpress
| Alibaba and Aliexpress
Internet United States of America |
|
Alibaba and Aliexpress Alibaba closed my orders after my bank approved them and is requesting everything needed to steal my identity Internet
*UPDATE Employee: Alibaba - we want to help
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This report was posted on Ripoff Report on 12/07/2012 06:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alibaba-and-Aliexpress/internet/Alibaba-and-Aliexpress-Alibaba-closed-my-orders-after-my-bank-approved-them-and-is-reques-978969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Alibaba - we want to help
AUTHOR: Alibaba Rep - (Hong Kong)
SUBMITTED: Wednesday, December 12, 2012
My name is Mark and I am the director of international corporate affairs at Alibaba Group.
I am sorry that you have had problems using our platform. I'd like to see if we can help you resolve your issue.
First, I don't have any way of knowing why the transaction was canceled, but it's my hope that we can get in contact so I can get your order number and track it for you.
Could you please contact me at mstory@us.alibaba-inc.com? Perhaps we can resolve this without your having to give information that you are uncomfortable giving. And let me assure you of one thing: we require documentation only to verify your identity as the person who placed the order. All of our transactions are kept confidential and we in no way EVER disclose an personally identifiable information.
Please feel free to contact me.
Mark Story

