- Report: #971660
Report - Rebuttal - Arbitrate
Complaint Review: Alibaba
Alibaba Alibaba Dispute Process is a Joke! Internet
*UPDATE Employee: Reply from Alibaba Group
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The hair arrived fast and was in great condition (so I thought). After 2 days, the hair would not curl and the ends were so frizzy I had to clip them. Now when you pay for 16" and 18" hair, cutting it to 12" is a waste of money.
I contacted Kevin and he admitted that not only did he send me Peruvian but it was very high quality and should know that. I explained what was going on and let him know that I have never dealt with hair that does not curl or frizzes so bad.
I decided to file a dispute through the website since I was told that a refund was not fair and all of a sudden I received emails from the supplier saying that I was a liar. As a professional, I am not comfortable with someone I just spent money with calling me a liar (not so nice anymore). During the dispute process, I was told that I needed to send sufficient evidence within 3 days from the email that I received.
I'm not really sure why they ask for evidence because they have denied my dispute twice. I have sent 3 pictures showing the unmanageable hair (all three lengths) and the entire conversation that shows Kevin admitting to sending me the hair I did not ask for. For me, when you intentionally do something, you should take the fault for it.
This report was posted on Ripoff Report on 11/19/2012 10:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alibaba/internet/Alibaba-Alibaba-Dispute-Process-is-a-Joke-Internet-971660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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