- Report: #971660
Report - Rebuttal - Arbitrate
Complaint Review: Alibaba
Alibaba Alibaba Dispute Process is a Joke! Internet
*UPDATE Employee: Reply from Alibaba Group
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
The hair arrived fast and was in great condition (so I thought). After 2 days, the hair would not curl and the ends were so frizzy I had to clip them. Now when you pay for 16" and 18" hair, cutting it to 12" is a waste of money.
I contacted Kevin and he admitted that not only did he send me Peruvian but it was very high quality and should know that. I explained what was going on and let him know that I have never dealt with hair that does not curl or frizzes so bad.
I decided to file a dispute through the website since I was told that a refund was not fair and all of a sudden I received emails from the supplier saying that I was a liar. As a professional, I am not comfortable with someone I just spent money with calling me a liar (not so nice anymore). During the dispute process, I was told that I needed to send sufficient evidence within 3 days from the email that I received.
I'm not really sure why they ask for evidence because they have denied my dispute twice. I have sent 3 pictures showing the unmanageable hair (all three lengths) and the entire conversation that shows Kevin admitting to sending me the hair I did not ask for. For me, when you intentionally do something, you should take the fault for it.
This report was posted on Ripoff Report on 11/19/2012 10:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alibaba/internet/Alibaba-Alibaba-Dispute-Process-is-a-Joke-Internet-971660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.