Alienware Computer Computers ripoff: merchant sent defective highend graphic gaming notebook with dropped pixels and refused to replace or refund Miami Idaho

The notebook computer shipped by merchant is defective. From the first moment we started this high-end notebook computer, it had a dropped pixel (hole) in the screen. It also had to be rebooted and have the CD-Rom drive removed and reseated five times before it would function at all. This is a high-end, gaming, multimedia notebook computer with, ostensibly, a high-end, expensive graphics card in it.

The merchant's position is that dropped pixels on a brand new (ostensibly, high-end multimedia graphics capable) notebook computer from the moment it is new and started up for the first time is acceptable and they will not accept the computer back unless we pay a 15% restocking charge. We refuse to pay this return charge nor should we have to pay return shipping on merchandise that is clearly defective. The position of this merchant is untenable: No retailer would be able to sell a notebook computer or monitor at full price new with a dropped pixel; discounting would be necessary to sell such a computer or monitor. A dropped pixel is clearly a defect; and, in this case, a defect that shipped from the merchant/manufacturer/maker and which arrived in this defective condition to us. The merchant clearly not only has a poor understanding of Federal and Arizona Consumer Protection Laws, they apparently have no sound quality control systems. Or, they deliberately and knowingly shipped defective merchandise in an attempt to defraud us.

The merchant refuses to send us a replacement computer without defect in spite of our specifically and repeatedly asking them to do so. Therefore, we refuse to accept or keep this defective notebook computer and demand to return it for a full refund with return shipping paid by the merchant. We have made this demand to this merchant both verbally and in writing repeately. This merchant has issued an RMA on this unit, but refuses to refund in full or cover return shipping costs.

Jerry
Phoenix, Arizona
U.S.A.