- Report: #870274
Report - Rebuttal - Arbitrate
Complaint Review: Alienware Computers
Alienware Computers12400 Southwest 134th Court Miami, Florida United States of America
Alienware Computers Dell Computers Alienware utterly failed at tech support and a computer repair. Miami, Florida
I purchased an Alienware Area-51 Desktop computer on April 14, 2011 with a next day on-site service contract. In under a year's time, the computer has had to have service calls on THREE occasions.
In the latest component failure, I called into Alienware's (Dell's) tech support line on April 3 to report dead USB ports as well as an optical drive that was malfunctioning and locking up the system when blank disks were inserted. It is now April 18, and the items have not been repaired.
Alienware uses a company called Unisys to perform its on location repair jobs. On three occasions, Unisys did not confirm a service appointment, but simply set up a time without confirming if anybody was going to be home. It is commonplace that Unisys calls a mere 30 minutes before they are do to show up for a service appoint we were never notified about. As a result of not knowing about the appointment, nobody was here to let the repair tech in.
We are now going on 15 DAYS with a computer with a dead optical drive and Alienware has ignored rectifying the problem.
This report was posted on Ripoff Report on 04/18/2012 06:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alienware-Computers/Miami-Florida-33186/Alienware-Computers-Dell-Computers-Alienware-utterly-failed-at-tech-support-and-a-computer-870274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.