- Report: #166283
Report - Rebuttal - Arbitrate
Complaint Review: Alienware Corporation
Alienware Corporation12400 S.W. 134 Court Bay #8 Miami, Florida U.S.A.
Alienware Corporation Warranty ripoff Miami Florida
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Technician #1 was sent to our house and took the computer for 3 days. He returned the computer with the new motherboard installedand reported that the power supply was the problem.
The old motherboard was shipped back to Alienware, a new power supply was requested, and we again provided our charge card information. They then shipped a new power supply.
Technician #2 was sent to our house installed the new power supply which took 3 hours & then determined that Technician #1 put the new motherboard back in the computer incorrectly. We can't physically plug anything into the back of the computer & we're afraid Technician #1 has broken additional parts.
Alienware now wants e-mailed photos of the damage (the same day Technician #2 was at our house), is sending us a FedEx shipping label, & refuses to pay for any packaging costs to send our computer back for repairs.
Look out, Alienware - we're reporting you to the Better Business Bureau in Florida, and the State Attorney General offices in Florida & New York! Any attorneys out there interested in a class action?
Fabius, New York
This report was posted on Ripoff Report on 11/29/2005 07:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alienware-Corporation/Miami-Florida-33186/Alienware-Corporation-Warranty-ripoff-Miami-Florida-166283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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