• Report: #166283

Complaint Review: Alienware Corporation

  • Submitted: Tue, November 29, 2005
  • Updated: Tue, November 29, 2005

  • Reported By:Fabius New York
Alienware Corporation
12400 S.W. 134 Court Bay #8 Miami, Florida U.S.A.

Alienware Corporation Warranty ripoff Miami Florida

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Our warranty is still in effect, but you would never know it! The phone technician at Alienware "diagnosed" a bad motherboard &, after taking our charge card information, shipped a new motherboard.

Technician #1 was sent to our house and took the computer for 3 days. He returned the computer with the new motherboard installedand reported that the power supply was the problem.

The old motherboard was shipped back to Alienware, a new power supply was requested, and we again provided our charge card information. They then shipped a new power supply.

Technician #2 was sent to our house installed the new power supply which took 3 hours & then determined that Technician #1 put the new motherboard back in the computer incorrectly. We can't physically plug anything into the back of the computer & we're afraid Technician #1 has broken additional parts.

Alienware now wants e-mailed photos of the damage (the same day Technician #2 was at our house), is sending us a FedEx shipping label, & refuses to pay for any packaging costs to send our computer back for repairs.

Look out, Alienware - we're reporting you to the Better Business Bureau in Florida, and the State Attorney General offices in Florida & New York! Any attorneys out there interested in a class action?

Fabius, New York

This report was posted on Ripoff Report on 11/29/2005 07:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alienware-Corporation/Miami-Florida-33186/Alienware-Corporation-Warranty-ripoff-Miami-Florida-166283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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