- Report: #466746
Report - Rebuttal - Arbitrate
Complaint Review: Alienware
Alienware14591 SW 120 ST Miami, Florida U.S.A.
Alienware Corp - Alienware - Dell I paid over $3000 for a paperweight, A week out of warranty it dies. Had it 1 year Miami Florida
* : Got what I paid for?
*Consumer Comment: Warranty
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I called the company and asked that since I was so close to the expiration, what could they do for me? They said I could purchase the Technical Extended Warranty and mail my computer back in. It would cost me $40 for them to tell me what is wrong with it and then I would have to buy any parts.
I was so hot. I started reading online to see if I could replace the graphics card myself since I already knew this was the problem. What I found was the graphics card is proprietary and can't be bought anywhere else expect through alienware. Imagine that.
Later, I was reading that Nvidia had been selling faulty parts and had to take $200 million out in warranty with the graphics card I got. The problem they were having....moving the graphics card too much would cause it to go out. Wow. Who was in charge of that mess? Let's put a graphics card in a "Laptop" that can't be moved around too much. *sigh* Also, the graphics card had a track record of overheading. alienware kept putting out BIOS updates trying to fix the problem but really it was just a guise to make people think they had fixed the problem. If this was a known issue, why was there not a recall? Oh yeah, that costs money. Money verses Customer Loyalty? They took money.
Everything I read about alienware was so good. As I research, I can tell that alienware has done a great job covering up all their crap tracks. It took me a while to find some dirt but now that I know where to look, I can't see the top of the pile anymore. I was just beginning to break the computer in when it died. I have wanted an alienware since I was a little girl and now regret the decision. I just want the company to make good since it was a know issue with the graphics cards.
This report was posted on Ripoff Report on 07/01/2009 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alienware/Miami-Florida-33186/Alienware-Corp-Alienware-Dell-I-paid-over-3000-for-a-paperweight-A-week-out-of-warra-466746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.