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  • Report: #1070669

Complaint Review: Aliexpress

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  • Submitted: Sat, July 27, 2013
  • Updated: Sat, July 27, 2013

  • Reported By: Anastassiya R — ALEXANDRIA Virginia
Aliexpress
Internet China

Aliexpress Seller:hao guo The seller is a cheater. He sent to me a wrong size of shoes and didn't give me my money back Mainland Internet, China

*UPDATE Employee: I want to help

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The seller in Aliexpress where I ordered my shoes is a cheater. I got my shoes with a wrong size and he was begging me do not open the dispute, He promised that he will send me another ones. I did trust him. I didn't open the dispute because I know that it affects on the seller's name. One month later I didn't receive my order and the order was automatically closed. 

Then I decided to order something else from this seller in order to open the dispute and get my money back. I was able to open the dispute and I sent the pictures of our communication to the manegement of Aliexpress. One week later I received a notice that my claim has not been resolved. Then I got a message from that seller that I insulted chinese peoplle, but I didn't and he wrote that I will die miserably.

Please, help me in this case.


This report was posted on Ripoff Report on 07/27/2013 08:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aliexpress/internet/Aliexpress-Sellerhao-guo-The-seller-is-a-cheater-He-sent-to-me-a-wrong-size-of-shoes-an-1070669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I want to help

AUTHOR: Alibaba_Rep - ()

Dear Anastassiya,

I am sorry that you have had a negative experience on AliExpress with ordering your shoes.  I'd like to help.

Could you please send me an email at mstory@us.alibaba-inc.com with the details of your case and I will forward it to my colleagues in customer service?  Hopefully, working together, we all can get your problem resolved.

Sincerely,

Mark Story

Director, International Corporate Affairs
Alibaba Group

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