- Report: #1051760
Report - Rebuttal - Arbitrate
Complaint Review: Aliexpress
Aliexpress18-19/F, Block A West Lake Plaza of International Internet China
Aliexpress & Alibaba Group Warning - To Do Business with this company Internet
*UPDATE Employee: Reply from Alibaba Group
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When dealing with AliExpress I learned what to watch for. It cost me only $14 but still burns me.
This is a WARNING... if you receive an email about the time you should be receiving your order asking:
- Confirm Your Order Recieved
- Open Dispute
- View Details
don't touch that mouse!
This looks like a nice request from a company concerned that you received your merchandise from half way around the world. I don't think so.
If you did receive your order and confirm it was recieved, all options to 'Open a Dispute' vanish and they pay the vendor. You are left to beg for a refund or service to correct the defective product.
With my order I contacted the vendor and told them of the defective product with details of what I did to take care of the problem. The response was "Fix it", the second time was "read the instructions".
I have also found that the web site with my negative Review of the item and vendor now shows no reviews and links you to the new web current web site with zero reviews. So you see no negative reviews on AliExpress, again history was rewritten.
This report was posted on Ripoff Report on 05/17/2013 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aliexpress/internet/Aliexpress-amp-Alibaba-Group-Warning-To-Do-Business-with-this-company-Internet-1051760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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