• Report: #1019095

Complaint Review: Aliexpress/NathalieYangs store

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  • Submitted: Sat, February 23, 2013
  • Updated: Sat, February 23, 2013

  • Reported By: Mia — Texas USA
Aliexpress/NathalieYangs store
Internet United States of America

Aliexpress/NathalieYangs store Aliexpress.com Last orders all wrong, now I cannot leave feedback, they have it blocked Internet

*UPDATE Employee: Reply from Alibaba Group

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 I made several orders (on Dec. 29th 2012, now it is Feb23rd 2013) via internet with aliexpress, most orders delayed, reject items. I opened a dispute, now it is blocked. That is so I cannot leave feedback. One seller Sunny Supply, Is a total crazy person and will not send colors you order and will not work with you at all and sends ugly e-mails! They will get you and take you sooner or later! I just gave the B**** $10.90 to leave feedback on that. She screwed me out of that! I did not receive the color of cameos I wanted and she got to keep the other money for an out of stock item! Seems like they pulling that stunt alot of being out of stock. If its out of stock, why does Aliexpress allow them to have ot on there?? THAY DO NOT CARE!
Then Nathalie yangs store, sent cameos too big and would not even tell me the other item was out of stock for over a week, said they would be in on Dec. 8th. One order was not and run to paypal to refund and they charged me! (so aliexpress would not know) When fianally received, I had to sand everyone I used, suppose to be 30x40mm. they were NOT! Too big! Now, I cannot leave feedback, they are CROOKS!
  They have been on Chinese holiday and after all this time they have not unblocked the dispute , so I can check received and leave feedback. You cannot communicate with them because the site takes you in circles, if thay do not want to hear from you and you have had problems before with sellers, I have had many problems and lost money. At least it was small increments, I knew better than to send a lot of money and make huge orders! Thats what they are waiting on. For awhile they will send some orders right and waiting for you to make a big order, so they can get you!  Only a few are honest and I thought this one was, NOT SO! Either that or they get tired of small orders and they cannot get you for more money!
 I thought I had a good seller and they turned out to be a dud, because a response said they were getting married, fine. Just because you are getting married does not give you the right to do your customer just anyway! They will get you sooner or later & not send the right color, or shotty goods, they will screw you someway!. Now, they do not want the feedback put on this persons store because they are protecting them. The sellers are always right, never the buyer. For awhile things was good and received some good products etc. Then everything went bad. Not just one bad seller, but a bunch. Now, all I want to do is leave my feedback as I usually do and they are being total idiots about it. They got their money and always have and then to treat a customer in this manner. Just stay away from them, I thought they had redone their site and it might be better, NO its worse, its BAD< BAD. Which makes it bad for a couple that are good sellers on there.
We buy from e-bay and other places now, it may cost a bit more but not the hassle.  I do NOT need them and THANK GOD, we do NOT have to rely on them. Beware and check their feedback and order small and most send China post although some says EMS. * None of you claiming to be from that site, leave me a post to call you as you have in the past, I will not waste my time with you! CROOKS ALIEXPRESS is CROOKS!** EVERYONE needs to know about this site that is terrible to customers. So. BEWARE OF THIS SITE!

This report was posted on Ripoff Report on 02/23/2013 10:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/AliexpressNathalieYangs-store/internet/AliexpressNathalieYangs-store-Aliexpresscom-Last-orders-all-wrong-now-I-cannot-leave-fe-1019095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Reply from Alibaba Group

AUTHOR: Molly - ()

Hello -

I am sorry that you have had a problems with AliExpress. I know that your post is from earlier this year, but I am listing a response so that others who have problems AliExpress supplier can see it.

AliExpress.com has a customer service team to assist buyers in this type of situation. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.

We can’t resolve 100% of customer issues, but I promise that we will try.

Regards,

Molly Morgan

Alibaba Group

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